Job description

Job Details Cloud Support Administrator On-site requirement in Columbus OH 2-4 days/month Secret Clearance We are looking to hire a Cloud Support Administrator in support of the DLA JETS EIASS program. This is a great opportunity for someone with cloud and troubleshooting skills looking to support critical systems in a dynamic environment while utilizing their clearance. Job Description: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Provides ongoing technical support and maintenance of production and development systems and software products (remotely) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Primary Duties and Responsibilities • Diagnosing and resolving problems in response to customer reported incidents • Planning and analysis of work processes • Researching and reporting trends and patterns of problems • Defining business process into cloud-based processes • recommending cloud solutions • Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases • Consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses • Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices • May be required to support DLA's eProcurement system(s) Other Duties and Responsibilities • Plan and implement complex changes on production systems. • Analyzes and assesses the impact and risk of complex risk changes on production systems. • Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. • Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation. • Deploys complex system build outs and leads backup strategies. • Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). • Analyzes system performance indicators and recommends improvement actions. • Monitors vendors' release notes and plans necessary upgrades and patches as required. • Creates and reviews technical system recovery plans. • Coaches less experienced staff in the supported products and best practice for production support. • Performs major upgrades of systems and associated products/software solutions. • Acts as a technical lead for one or more client services. Minimum Qualifications • Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. • Six (6) years of progressive experience in the field of Information Processing • three (3) of which are specialized in Cloud technologies • two (2) of which are concentrated, hand-on experience, diagnosing problems, defining cloud solutions, and training customers in the use of cloud based solutions. Security Clearance • Active Secret level clearance • Sensitivity Level: IT-II Certifications: • Security+ or similar • 8570.01-M Baseline Certification: One of the following Azure or AWS cloud-based certifications per DLA Approved CE • Amazon Web Services Certified Cloud Practitioner AWS Certified Security - Specialty • AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional AWS Certified SysOps Administrator - Associate Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate Other Job Specific Skills • Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. • Applies standard methodology, techniques, procedures and criteria. • Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. • Exceptional customer service skills. • Experience with cloud infrastructure, digital workspace, and storage technology. • Seniority Level Mid-Senior level • Industry • IT Services and IT Consulting • Administrative and Support Services • Employment Type Full-time • Job Functions • Information Technology • Skills • Information Processing • Support Services • Microsoft Operating Systems • Cloud Applications #cjpost

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