Job description

About us We are a managed service provider with diverse clients and service offerings. Our client verticals include education, finance, accounting, insurance, municipalities, distributors, and nonprofits. Our offerings include remote and on-site helpdesk services, remote monitoring and management, network and server installation and management, cloud service configuration and management, user, endpoint, network, and cloud security management and response, backups, cameras, phones, doors, websites, and more. Job Description: This is a customer focused and facing position that will primarily handle helpdesk issues and project work relating to network, server, workstation, and application installation and maintenance. The ideal candidate will be self-motivated, with sufficient talent, experience, skill, and judgement to be able to work with minor oversight. The person in this seat will be expected to log all their actions and time spent in our ticketing system to maintain an accurate and accountable audit trail of their work. The production and maintenance of documentation including client project plans, systems, procedures, and maintenance schedules will be an important part of the job. Job Responsibilities: Design, implement, maintain, and support a wide variety of information technology solutions, including servers, networks, and applications. Lead technical projects, ensuring timely delivery and adherence to quality standards. Provide exceptional customer support, responding promptly to inquiries and resolving issues effectively. Document work performed, including procedures, troubleshooting steps, and project outcomes. Stay updated on emerging technologies and industry trends to maintain technical proficiency. Job Skills: Excellent verbal and written communication skills to effectively interact with team members and customers. Outstanding time management abilities to meet or exceed deadline expectations. Proficiency in analyzing system and application logs to identify and troubleshoot issues. Ability to diagnose and resolve complex technical problems related to servers, networks, and applications. Proficient with scripting languages (e.g., PowerShell, Bash) for automation and task management. Thinking critically and analytically to effectively identify and resolve technical challenges. Adaptable and able to leverage existing knowledge to quickly understand new environments and technologies at a high level. Can manage and switch between different types of tasks, challenges, and technologies efficiently. Ability to work effectively in a team environment and collaborate with colleagues across different departments. Job Knowledge: Extensive helpdesk and project experience across multiple systems. Strong working knowledge of common hardware, operating systems, applications, and networking protocols. Sound fundamental understanding of operating system and client/server application architecture and design patterns. Programming experience is strongly preferred, with an understanding of software development principals and conventions. Information security foundational principals in theory and application with background in threat mitigation and response. Technology Experience: 5+ years of experience with the following networking concepts and protocols: Ethernet VLANs IP Subnetting Routing VPNs DHCP DNS UDP TCP TLS WPA/WPA2 SIP/SIPS RTP/RTCP/RTSP HTTP/HTTPS SSH FTP/SFTP/FTPS POP/IMAP/SMTP SMB SNMP Syslog 5+ years of experience with the following Microsoft products/technologies: Windows Server Hyper-V Active Directory DHCP Server DNS Server Group Policy File and Printer Sharing Windows Firewall SQL Server Report Server IIS Microsoft 365 Exchange Online OneDrive/SharePoint Teams Word Excel Outlook EntraID Intune Azure CMD Powershell SysInternals Event Viewer WinDbg 5+ years of experience with the following other products/technologies: GNU core utilities Linux Systemd Journald Wireshark Apache MySQL PHP CSS JavaScript XML JSON REST Google Workspace Gmail Google Drive ChromeOS Google Cloud Apple MacOS and iOS JAMF Amazon AWS Barracuda, Fortigate, SonicWall, and Meraki Firewalls UniFi Firewalls, Switches, Wireless Access Points, and Bridges HPE/Aruba Switches HP and Dell Laptops, Workstations, and Servers Grandstream Phones and UCMs Polycom Phones Asterisk PBXs Axis, Alibi, and Amcrest Cameras Luxriot, CompleteView, and ExacqVision Camera Servers Infinias and Paxton Door Access Control QuickBooks Desktop Job Type: Full-time Pay: $75,000.00 - $90,000.00 per year Benefits: • 401(k) • 401(k) matching • Paid time off Work Location: In person

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