Job description

A company is looking for a Microsoft 365 Helpdesk Technician to provide support for users, devices, and systems in a cloud-based environment.Key ResponsibilitiesSurface and resolve day-to-day support issues related to desktop/end-user support and applicationsManage IT Helpdesk operations, including monitoring and reporting on service objectivesAssist with the implementation of new workloads and respond to all computer/mobile issues as neededRequired Qualifications, Training, and EducationBachelor's Degree preferred with 3+ years of IT and service desk experienceThorough knowledge of Microsoft and Mac operating systems for installation and troubleshootingRelated Microsoft 365 administrative and configuration certificationsFamiliarity with Azure AD Connect and cloud integration technologiesExperience in managing ticketing systems and escalations

Requirements