Job description

Job Description The Manager, DevOps and Infrastructure is responsible for leading and managing the company’s multi-cloud infrastructure, DevOps practices, and system administration. This role ensures high availability, performance, security, and scalability of mission-critical systems while enabling efficient, automated, and defect-free software deployment processes. The manager will oversee a team responsible for CI/CD pipelines, infrastructure as code (IaC), automation, monitoring, configuration management, and system reliability. This position also participates in a 24x7 on-call rotation to support critical infrastructure incidents and ensure operational continuity. Essential Duties & Responsibilities • Lead, mentor, and manage a team of DevOps engineers, system administrators, and cloud operations personnel. • Design, implement, and maintain secure, scalable, and highly available cloud and on-premise infrastructure across AWS, Azure, Google Cloud, and Oracle Cloud. • Architect and operate CI/CD platforms and tooling to enable seamless software delivery pipelines and improve deployment frequency. • Execute and manage the complete build lifecycle, ensuring all deployable artifacts are generated accurately and efficiently for non-development environments (QA, UAT, production). • Develop and enforce repeatable, automated, and defect-free deployment processes across all stacks. • Implement and coach Site Reliability Engineering (SRE) principles such as automation, visibility, self-healing, high availability, scalability, and root cause analysis. • Partner with application development and QA teams to design and maintain on-call and incident response processes, release gating workflows, and proactive alerting strategies. • Collaborate with configuration management teams and developers to define git branching strategies and streamline change control and feature releases. • Build and maintain monitoring and logging infrastructure to support system observability and rapid issue detection. • Lead capacity planning, disaster recovery, and business continuity planning; design and implement DR/remote service strategies. • Perform routine audits and capacity assessments to optimize system performance and resource utilization. • Ensure all infrastructure and platform processes meet SOC 1, SOC 2, and other relevant compliance frameworks; deliver supporting evidence and documentation during audits. • Maintain and govern cloud asset inventory to minimize cost and prevent environment sprawl. • Provide tier 1–3 support for infrastructure services and platforms used by internal technology and business teams. • Stay current with industry trends and recommend emerging technologies that promote scalability, efficiency, and security. Supervisory Responsibilities • Directly supervises DevOps Engineers, and Cloud System Administrators. • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. • Responsibilities include recruiting, onboarding, training, mentoring, performance management, and supporting career development. Qualifications / Requirements • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Education and Experience • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field required; Master’s degree preferred. • 7+ years of progressive experience in DevOps and infrastructure roles, including 2+ years in a management or technical leadership capacity. • Proven experience operating full-cycle SDLC environments including source control, issue tracking, build systems, testing, and production control. Technical Skills • Expert-level understanding of the Software Development Lifecycle (SDLC), including source control (e.g., Git), defect tracking, build automation, testing, deployment, and production control. • Strong programming and scripting skills in TypeScript, Python, PowerShell, C#, and Bash. • Hands-on experience with Infrastructure-as-Code tools such as Terraform, CloudFormation, Azure Resource Manager templates, and Ansible. • Experience managing modern CI/CD tools and workflows, including Jenkins, GitHub Actions, GitLab CI, and blue/green deployments. • Strong experience with containerization and orchestration tools such as Docker, Kubernetes, and LXC. • Exposure to serverless technologies. • Proficiency in cloud-native tools such as EC2, RDS, S3, CloudFront, Route 53, ELB, AMIs, and Directory Services. • Familiarity with Linux and Windows system administration, networking protocols, firewalls, ACLs, DNS, load balancing, proxies, and SOC compliance requirements. • Understanding of SQL and database architecture for troubleshooting performance issues. Other Skills and Abilities • Strong leadership, communication, and collaboration skills. • Demonstrated ability to manage multiple priorities in a dynamic and fast-paced environment. • Analytical mindset with strong troubleshooting and root cause analysis skills. • Willingness to participate in and coordinate a 24x7 on-call support rotation, including after-hours and weekend availability for critical incidents. • Commitment to continuous improvement, innovation, and fostering professional growth within the team. • Long-term thinker who drives excellence, accountability, and shared success across technical and business functions. About Symmetry Symmetry Lending specializes in providing mortgage fulfillment services to include origination, servicing, and capital markets needs to various Lenders across the country with whom we partner. We have offices in Atlanta, GA, Denver, CO, and Eden Prairie, MN, and we do business from coast to coast. We take great pride in building a diverse team of motivated professionals that contribute to an exciting work atmosphere. We provide a competitive benefits package including medical, dental, and vision plan options, paid time off, and more. California Disclosure – Applicant/Employee Notice at Collection Last Updated: 06/05/2025 This disclosure is for California Residents only. The California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), gives California residents who are applicants, employees, or contractors of Symmetry Lending (“Symmetry”) the right to know what categories of personal information Symmetry collects about them and the purposes for which Symmetry uses that information. As used in this Privacy Notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Information includes, but is not limited to, the categories of personal information identified below if such information identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular individual or household. Contact Information If you have any questions regarding our privacy policies or our California Privacy Disclosure, please do not hesitate to contact us at: • Email: consumerprivacy@symmetrylending.com • Phone: 800-992-0426 Job Type: Full-time Pay: $160,000.00 - $190,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Health savings account • Paid time off • Vision insurance Education: • Bachelor's (Required) Experience: • progressive DevOps and Infrastructure: 7 years (Required) • management or technical leadership: 2 years (Required) Work Location: Remote

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