Job description

Required: Bachelor's Degree | Onsite | W2 Local candidates only TECHNICAL SKILLS - Must Have • Familiarity with analyzing compliance reports to track patch status by device group, OS version and risk severity. • Knowledge of pain points in the patch cycle and how to drive initiatives to reduce effort and accelerate time to compliance. • Must be able to manage end to end patching workflows using MECM/SCCM and Intune: patch synchronization, deployment rings and phased rollouts • Windows security patching experience Responsible for designing, testing, and maintaining software and programs for managing Information Technology assets. Identify and manage processes for tracking, updating, quality assurance, and reporting from IT asset records and databases. Responsible for configuring and supporting Microsoft-based infrastructure, enterprise application installation, configuration, design, and troubleshooting. Consult with support teams, help desks, customers, and other technical staff in the resolution of problems, coordinate and operate maintenance activities for workstations, identify recurring issues, and recommend steps to reduce the severity or frequency of problems. Demonstrates technical expertise through maintaining primary technical programming skills for the assigned job, developing new skills as required, developing guidelines and standards, and establishing best practices. Manage and maintain area systems that include inventory, licensing, patching, deployment, and reporting. Creates plans for the transition of development and production environments to new technologies, utilizes system software to monitor the performance of system files, manages system data to maintain performance efficiencies, and studies system requirements to determine proper installation methods and procedures. Provide data analysis and reporting on various processes, including update compliance, computer hardware, mobile hardware, software utilization, and other areas as required. Responsible for managing software availability to support groups and customers Tasks and Responsibilities • Core responsibilities focus on operational/tactical aspects of the organization and some strategic focus. • Responsible for Tier 3 technical system support, assisting Tier 2 technicians in problem-solving. • Coordinate with customers to define and satisfy application package requirements. • Participate in planning and implementation of projects and enhancement initiatives. • Create, configure, test, deploy and monitor software releases, operating systems, security patches, compliance settings, etc. • Configure, support, and maintain MEMCM (SCCM), Intune, M365, Citrix VDI, and SharePoint. • Administer, configure, test, deploy and monitor mobile data management (MDM) tool. • Administer, configure, test, deploy and monitor software asset management (SAM) tool. • Ensure adherence to established and documented processes, procedures, and risk mitigation efforts. • Daily monitoring and reconciliation of incident and service request tickets assigned to queue. • Document procedures for installing packaged applications. • Schedules deployments in accordance with project schedules, work effort timetables, and Change Acceptance Board (CAB) approval. • Monitor and report results of deployments. • Document all work performed in ticketing tool, logging time and effort. • Develops alternative solutions for decision-making which support organizational goals/objectives and budget constraints. • Prepares Change records for CAB review and approval. • Provide knowledge transfer, coaching, and mentoring to technical staff. • May include limited supervisory responsibilities. • Performs other project and process improvement initiatives as assigned. Minimum Qualifications • Bachelor’s degree in Business Administration, Information Technology, Business, Management, • Financial, or other quantitative field and extensive related experience. • Incumbent at this level are fully developed and performing their specialized field. • Incumbent must set priorities, organize work and make occasional exceptions • Ability to multi-task various critical work assignments in a fast-paced environment in a professional manner • Well-developed written and verbal communication skills for interaction with all levels of personnel • Ability to meet goals and objectives with minimal direct supervision • Effective interpersonal and customer service skills • Ability to make recommendations and independent decisions • Exceptionally strong analytical and problem-solving abilities • Ability to interface with high levels of leadership. • Demonstrated ability to forge strong relationships across levels and organizational lines of business. • Proficient in M365 Suite. Company DescriptionOverview TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting

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