Job description

Under the general direction of the IT Manager, the Systems Administrator provides support for the Agency’s network, servers, desktops laptops and all peripherals. This includes Windows System Administration, Network Administration, Office 365 Administration as well as phone support and field support to users of microcomputers in a network environment using a ticketing and asset management system. ESSENTIAL DUTIES AND RESPONSIBILITIES • Supports and promotes the mission of the Agency: Foothill Family empowers children and families on their journey to achieve personal success. Technical Support & End-User Services • Provides end-user support for hardware, software, and network issues via phone, email, in-person, and remote access sessions. • Troubleshoots and supports portable devices (laptops, tablets, phones). • Manages network printers, including queue setup, hardware/software issue resolution, and user support. • Creates and deploys master disk images for PC/laptop provisioning. • Tracks work using NinjaOne ticketing system. • Creates and maintains technical documentation and end-user training materials. Systems & Infrastructure Administration • Administers Windows Server 2019, Active Directory, DNS, DHCP, RADIUS, Group Policy, and CA Server. • Manages VMware vSphere environments including ESXi hosts, vCenter, HA, DRS, and storage integration (NAS/SAN). • Supports and maintains Microsoft Terminal Server environment. • Manages and maintains internal and external digital certificate operations. • Automates tasks using PowerShell and scripting where applicable. • Supports backup and disaster recovery using Veeam. • Configures and deploys NinjaOne Ticketing and RMM features for end-user and endpoint management. Networking & Security • Maintains system and email security, identify vulnerabilities, and implement mitigation strategies. • Configures and manages O365 SSO using SAML, OAuth, and SCIM. Cloud Services & Backup • Administers Microsoft 365 and Azure: Teams, OneDrive, SharePoint, Exchange Online, PowerApps, Conditional Access, and Defender. • Monitors and troubleshoots cloud services using Sentinel and subsystem-specific tools. • Supports backup and recovery using Barracuda's O365 cloud backup services. Project Participation • Participates in IT projects such as Conditional Access design and implementation, Intune endpoint management policy implementation, SAN replacement, VMware upgrades, and similar projects. • Works with 3rd party vendors for support and purchases. Professional Development • Stays current with IT trends and recommend hardware/software improvements. • Participates in cross-training in other IT areas to support team flexibility and coverage. Other Duties • Communicates workflow and quality assurance concerns to IT leadership and affected personnel. • Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits. • Displays sensitivity to the service population’s cultural and socioeconomics characteristics. • Performs work in a safe manner at all times and ensures that other individuals do not put themselves or others at risk. • Follows all policies, procedures and legal mandates including HIPAA, client confidentiality, releases of information, protected health information (PHI) and client files. • Ensures performance and behaviors support the Agency’s performance quality improvement (PQI) goals and objectives. • Reports to work on time and maintains reliable and regular attendance. • Attends in-person meetings and events across Los Angeles County. • Travels between Foothill Family sites for support, training, and meetings. • Displays sensitivity to the cultural and socioeconomic characteristics of the service population. • Perform work safely and ensure others follow safety practices. • Must be self-motivated, able to work independently and collaboratively, and take direction. • Performs other duties as assigned. POSITION REQUIREMENTS • CIS degree preferred, or 7+ years of relevant experience. • Microsoft certification or equivalent experience preferred. • Valid CA Driver’s License and insurability on the agency’s auto liability policy, or reliable transportation with required coverage. • Ability to present technical information clearly to both technical and non-technical audiences. • Excellent documentation, communication, and problem-solving skills. • Strong working knowledge of network infrastructure, including Meraki wireless, switches, VLANs, firewalls, VPNs, and Layer 3 routing. • Provides services relating to the administration of public funds or benefits, including eligibility for public funds or public benefits. • Must not be excluded, suspended, debarred or otherwise made ineligible on the Federal, State or County Sanctions lists. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements