Job description

Posting Number: S14257PWorking Title: Systems Administrator SpecialistDepartment: EITS-Systems EngineeringAbout the University of Georgia: Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university () . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.College/Unit/Department website: eits.uga.eduPosting Type: ExternalRetirement Plan: TRS or ORPEmployment Type: EmployeeBenefits Eligibility: Benefits EligibleFull/Part time: Full TimeAdditional Schedule Information: 8am-5pm, Monday - Friday. This position is not eligible for a remote schedule. Advertised Salary: Commensurate with ExperiencePosting Date: 10/14/2025Open until filled: YesProposed Starting Date: 12/01/2025Special Instructions to Applicants: Please provide name and contact information for three professional references. This position is not eligible for work authorization sponsorship. Location of Vacancy: Athens Area EEO Policy Statement: The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( ).USG Core Values Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at .Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .Classification Title: Systems Administrator IIFLSA: ExemptFTE: 1.00Minimum Qualifications: Bachelor's degree in a related field or equivalent and 2 years of professional experiencePosition Summary: This position serves on the Office 365 Support and Integration team within the University of Georgia Enterprise Information Technology Services (EITS). This position will be responsible for the service delivery of high-profile production systems providing central IT services to the UGA campus.Support and troubleshooting of Microsoft 365, Listserv, Zoom, and Google Workspace services.Assistance in administration of the campus-wide core services.Architecting and rolling out new Microsoft 365 and Google Workspace services for high priority projects, specifically Microsoft Teams and its features.Research and development on service improvements, service architecture changes, and cloud integration opportunities.Engage in the Continual Service Improvement process to assess services and identify opportunities for service enhancements.Knowledge, Skills, Abilities and/or Competencies: Eager to learnFundamental knowledge of Windows Server operating systemExperience with AI tools (ie. Copilot, Gemini and NotebookLM)Good communication and time management skillsThe ability to work as a member of a team in a high-pressure environmentExperience in change management environmentPhysical Demands: Normal office environment.Is driving a responsibility of this position?: NoIs this a Position of Trust?: YesDoes this position have operation, access, or control of financial resources?: NoDoes this position require a P-Card? : NoIs having a P-Card an essential function of this position? : NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?: NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): YesCredit and P-Card policy: Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .Background Investigation Policy: Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .Duties/Responsibilities: Provides Microsoft 365, Google Workspace, Zoom, and Listserv AdministrationMonitors Microsoft 365 operational status, communicates with EITS leadership and campus, provides updates and works with premier support techs to pursue resolution of issues.Monitors Google Workspace operational status, communicate with EITS leadership and campus, provide updates and work with Google support techsMonitors Zoom operational status, communicate with EITS leadership and campus, provide updates and work with Zoom support techsMonitors Listserv operational status, communicate with EITS leadership and campus, provide updates and work with LSoft support techsMonitors Microsoft 365 and Google Workspace forums and mailing lists for issues and operational tips.Creating and managing resources, assigning delegates, and other role managementWork with Security and Legal teams to respond to open records requests as needed.Administrate and develop systems and software that provision, license and maintain user accounts in UGA production Microsoft 365, Zoom, and Google Workspace tenants.Administrate ancillary services that support the UGA Microsoft 365, Zoom, and Google Workspace tenants - licensing, scripting (PowerShell), synchronization.Percentage of time: 40Duties/Responsibilities: Documentation and Administrative Responsibilities.Writes and maintains documentation to assist in the setup, administration, and troubleshooting of managed systems by team of coworkers with varying skill levels.Works with others in EITS to document system policies and procedures.Facilitates knowledge transfer between units inside and outside of EITS.Generate quotes, purchase requests, and justification for procurement of services.Creates and facilitates change requests for approval on all production systems.Participate in meetings relevant to this position and team across campus.Percentage of time: 15Duties/Responsibilities: Research, Development, and Service Delivery AssessmentInvestigating and evaluating AI-driven automation technologies to enhance service delivery efficiency.Explore options for addressing current issues or service gaps by connecting to colleagues and peers to discuss methods, technologies, and processes they have used to knowledge-share and/or collaborate on solutions.Engage in the Continual Service Improvement process to regularly assess services and processes to identify opportunities for service enhancements or replacements for Telephone Services or other Windows projects.Collaborating on AI integration strategies for Microsoft 365 and Google Workspace servicesAssess technologies that could be utilized in our environment to augment current services to better achieve the goals as outlined in the IT Strategic Plan for campus.Percentage of time: 15Duties/Responsibilities: Provide Support to the Campus Community for Microsoft 365, Google Workspace, Zoom, and Listserv Services.Investigate user issues and error reports, work with clients to resolve connectivity and functional issues.Work with departmental administration staff to facilitate the use of Microsoft 365, Google Workspace, Zoom . click apply for full job details

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