Job description

Description Greenacres Foundation offers a variety of experiences for everyone. Our campuses are living classrooms, where programming can explore the natural environment, horsemanship, the arts, and generative agriculture. Whether it's an educational field trip, fun summer camps, farm-fresh products or events which blend learning and celebration, a quality experience awaits every guest. Our team at Greenacres is passionate and dedicated to our Mission and brings inspiration to all our endeavors. Our unwavering commitment shines through in how we embrace our values - Grace, Generative, Giving, Good Neighbor Policy, and Green. Our team always aims for excellence, prioritizing Quality, Quality, Quality (QQQ) in every endeavor. We thrive in a collaborative environment where teamwork leads to achievements. More than a workplace, Greenacres is a career, a lifestyle and a place to wholeheartedly embrace the Mission and Values set forth by our visionary Founders, Louis and Louise Nippert. Here, dedication isn't just a requirement; it's a way of life. Summary: This hybrid role blends backend systems work with day-to-day user support. This is an in-office position and reports directly to the Digital Operations Manager. The IT Systems Support Administrator manages Microsoft 365 services, maintains network infrastructure, and supports automation efforts, while also serving as a key point of contact for staff IT needs and digital tools. This position will split time between infrastructure responsibilities, including M365 Admin Center, Intune, Exchange Online, endpoint security, network hardware, and workflow automation and user-facing support. That includes resolving help tickets, setting up hardware when the Digital Operations Manager is unavailable, writing documentation, providing occasional training, and contributing to long-term infrastructure planning alongside the Digital Operations Manager and Chief Marketing & Technology Officer. The ideal candidate understands that IT problems don’t always wait for business hours and is willing to step in when something critical comes up, even outside the usual 9 to 5. Responsibilities: · Administer Microsoft 365 services (Intune, Exchange Online, Teams, SharePoint) · Maintain and troubleshoot network infrastructure (switches, firewalls, DHCP, wireless) · Monitor and manage endpoints, apply updates, and enforce security policies · Support the Digital Operations Manager with tools, integrations, and digital workflows · Respond to helpdesk requests and provide hands-on user support · Write and maintain clear internal documentation and training resources · Assist with A/V setup and on-site tech needs for meetings or events · Be available for critical support issues that may arise outside standard hours · Other duties as assigned Requirements · Proven 2-5 years of experience in a similar role · High school diploma or equivalent is required · Strong experience with Microsoft 365, particularly Intune and Exchange · Solid understanding of networking and endpoint management fundamentals · Enthusiasm for technology and curiosity about new tools and platforms · Clear communicator with a calm, professional, and approachable support style · Reliable, adaptable, and able to manage shifting priorities with minimal oversight · Strong understanding of IT security best practices and how to apply them across systems and infrastructure · Ability to work independently and as part of a team. · Ability to lift and move up to 50 pounds. · Ability to stand, walk, and sit for extended periods. · Polite and courteous with a ‘how can I help” attitude. · Ability to internalize and reflect our values: QQQ, Grace, Green, Giving, Generative and Good Neighbor Policy. · Ability to pass a drug screen, BCI/FBI background check and physical as required. Why Choose Us? As a company, we invest in our employees in all aspects of their life. We believe that the health and welfare of yourself and your family are very important. Listed below, you will find some of our top benefits and perks. · Market Competitive Salary · Generous PTO Package · 10 Paid Holidays · Paid Family Medical Leave · Comprehensive Medical, Dental, Vision and Life Insurance Plans · Employer funded Simplified Employee Pension Plan · Short and Long Term Disability Insurance · Fun & Engaging Culture · Ongoing training, education, and industry partnerships that allow you to be up to speed on the latest innovations, technologies and processes. Greenacres Foundation is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

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