Job description

Required Qualifications • U.S. citizenship and active SECRET Government Security Clearance. • Experience as a systems administrator in a Windows-based environment. Desired Qualifications • Knowledge of NTFS and share permissions; distribution/security group management. • Knowledge of DHCP, Print Server and Exchange/O365 management. • Knowledge and understanding of Cisco switching and routing technologies. • Experience with ServiceNow or Remedy Ticket Management System. • Experience with IBML Scanner Appliances. • Experience with Active Directory – Users and Computers. • Experience with Intermec PM43 Label Printers. • CompTIA A+, Network+, and/or Security+ Certifications. Education: High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs. Peraton is seeking a Systems Administrator (SA) to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Consular Affairs Enterprise Infrastructure Operations (CAEIO) program. The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally. A critical element of the CAEIO program is providing IT Operations and Maintenance support for the HW/SW platforms on which Consular Affairs (CA) IT systems reside and operate at U.S. Passport Offices and Agencies. The SA supports domestic Consular facilities, working closely with government SAs. Responsibilities • Install, configure, troubleshoot, resolve complex issues, and support ongoing usability of desktop computers, laptops, HW/SW, and peripheral Commercial-Off-The-Shelf (COTS) / Government-Off-The-Shelf (GOTS) technology. • Provide planning, installation, training, support, monitoring, and maintenance of HW (server and workstation builds) and software, including all Consular Affairs applications (e.g., Active Directory accounts and passwords, System Center Configuration Manager (SCCM) and, other locally installed CA applications, etc.) security/vendor patches/updates/vSphere Installation Bundle (VIBs), and SQL databases. • Coordinate and inform CA/CST management of all risks impacting IT-related services, including, but not limited to, power outages, environmental changes, natural disasters (fire/flood), employee accident or deliberate acts, maintenance, or third-party vendor actions. • Coordinate and plan for upgrades, monitor post upgrade deployment for errors, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW. • Perform back-ups, restores, purges and on-going management of data, systems, software and HW. • Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes. • Provide server/workstation security services. • Provide remediation of vulnerabilities and ensure Microsoft Defender compliance on all required devices. • Provide all hardware and software maintenance, such as defective hard drives, servers, workstations, chip/read writers, driver license readers, barcode readers, printers, digital scanners, etc. • Provide all Active Directory service/user account and password administration, and Active Directory user privilege administration and badge logon administration. • Provide end user software and Office application support. • Create, maintain, track, and communicate configurations and/or changes of configurations in HW, SW, data, permissions (or security-related information), etc. • Develop, maintain, and communicate diagrams, system configurations, and technical documentation. • Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes. • Document, track, and report on the support provided to the Consular facilities (inclusive of all levels of support and all Consular facilities), report and follow-up on all trouble calls using ServiceNow. • Support the ISSO by ensuring that security and internal controls are handled in accordance with DOS policies and procedures. • Ensure that all problems/incidents are logged in ServiceNow and managed in accordance with the requirements specified by the government. Core Work Schedule: First shift, approximately 7:30am – 4:00pm, Monday-Friday. Exact hours to be established by site lead. Location: Chicago Passport Agency, 101 W Ida B. Wells Dr 9th Floor, Chicago, IL 60605

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