Job description

Job Description We seek a highly skilled and experienced IT Support Specialist for our Tier 2 and 3 support team. The ideal candidate will possess vast knowledge and technical expertise in Microsoft Azure, Intune, Azure Virtual Desktop (AVD), and other critical technologies. This role requires strong problem-solving abilities, exceptional communication skills, and a commitment to providing top-tier support to our users. Key Responsibilities Provide advanced technical support: Resolve complex issues related to Microsoft Azure, Intune, Azure AVD, and other critical systems. Incident management: Respond to and manage support tickets, ensuring timely and effective resolution of technical problems. Technical documentation: Create and maintain detailed support logs, documentation, and knowledge base articles to aid in troubleshooting and training. Collaboration: Work closely with IT support team to diagnose and resolve issues efficiently. User training: Provide training and guidance to end-users on utilizing hardware and software effectively. Continuous improvement: Proactively identify areas for improvement in support processes and implement solutions to enhance service delivery. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to . """ To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements Extensive knowledge: In-depth technical expertise in Microsoft Azure, Intune, Azure AVD, and related technologies. Experience: A minimum of 5 years of experience in IT support in a Tier 2 or 3 support role. Technical skills: Proficient in troubleshooting, system administration, and endpoint management. Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft Certified: Intune, and others are highly desirable. Experience with other cloud platforms and IT infrastructures is a plus. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to . MSCCN

Requirements