Job description

Job Title: Dynamics 365 Finance and Operations - Systems Analyst Department: IT / Business Systems Location: Remote / Hybrid Reports To: Sr. Director Business Systems Employment Type: [Full-Time] Job Summary: We are seeking a knowledgeable and detail-oriented Tier 2 Systems Analyst for Microsoft Dynamics 365 Finance and Operations (D365 F&O) to support our business systems team and user base. In this role, you will be responsible for troubleshooting escalated issues, resolving application-related problems, and supporting business users across finance, supply chain, operations, and other functional areas. You’ll work closely with Tier 1 support, business analysts, functional consultants, and developers to ensure timely resolution of issues and help improve system stability and performance. Key Responsibilities: • Respond to and resolve escalated D365 F&O support requests from Tier 1 support teams. • Diagnose and troubleshoot application issues related to finance, procurement, sales, inventory, production, and other modules. • Analyze root causes, document findings, and recommend long-term solutions. • Perform configuration updates, data fixes, and workflow adjustments as necessary. • Collaborate with functional and technical teams to identify and implement bug fixes and enhancements. • Support system integrations, data interfaces, and batch job monitoring related to D365. • Provide user guidance and support for process-related or system-related inquiries. • Maintain knowledge base articles and contribute to internal documentation. • Participate in regression testing, UAT, and release deployments when needed. • Monitor system performance and proactively identify potential issues. • Follow incident/change management procedures. Qualifications: Required: • 2+ years of hands-on experience supporting Microsoft Dynamics 365 Finance and Operations (or AX). • Solid understanding of core D365 F&O modules such as General Ledger, Accounts Payable/Receivable, Sales and Marketing, Procurement, and Inventory. • Experience working in a Tier 2 or application support capacity. • Strong troubleshooting, analytical, and documentation skills. • Familiarity with LCS (Lifecycle Services), Azure DevOps, and environment management. • Working knowledge of security roles, workflows, and batch jobs in D365. • Strong communication skills to interface with business and technical stakeholders. Preferred: • Experience with data management framework (DMF), Power Platform (Power Automate/Power BI), and SQL for data investigation. • Exposure to integrations using REST APIs or data entities. Soft Skills: • Strong problem-solving mindset with attention to detail. • Ability to manage multiple tickets or priorities in a fast-paced environment. • Collaborative team player who works well across departments. • Eager to learn and grow with evolving D365 updates and features.

Requirements