Job description

General Dynamics Information Technology (GDIT) is looking for a skilled IT Systems Administrator with experience in Microsoft enterprise environments to support a critical Federal Intelligence Agency contract. This is an excellent opportunity to work alongside a highly skilled technical team in a dynamic and mission-focused environment. In this role, you’ll provide Tier II support and systems administration across multiple large-scale Microsoft-based networks spanning several secure environments. The infrastructure consists of a hybrid mix of Windows and Red Hat Enterprise Linux (RHEL) systems. Key Responsibilities: • Perform administrative support for both Windows and Linux environments on physical systems and virtual desktops (EVDI). • Troubleshoot system and application issues, including performance degradation and crashes. • Investigate and resolve user performance concerns; collaborate with other teams to enhance the end-user experience. • Provide Tier II support and resolution for incident tickets related to Windows and Linux-based applications. • Offer remote desktop support to end users. • Analyze and resolve system incidents with both immediate workarounds and long-term fixes. • Respond to and manage escalated service desk tickets. • Communicate clearly with team members and stakeholders, both verbally and in writing. • Participate in special projects and respond to security incidents as needed. Qualifications: • Bachelor’s degree in Computer Science, Engineering, or a related technical field, OR equivalent combination of education and experience (including military service). • 3+ years of relevant systems administration experience. • Active TS/SCI clearance with Polygraph is required. • Must have a current DoD 8570 IA certification (e.g., CompTIA Security+ CE, SSCP, or CCNA-Security). Security+ CE is preferred. • Must obtain required DoD 8570 Computing Environment (CE) certification within 6 months of hire. Required Technical Skills & Experience: • Active Directory administration • DNS, DHCP, DFS, and LDAP • Windows 10, Server 2012, Server 2016 • Troubleshooting common business applications (e.g., Outlook, Excel, Word, Java, Internet Explorer) • Linux system administration • Familiarity with ticketing systems such as ServiceNow or NETS • ITIL v3 certification or higher Preferred (Nice to Have): • Microsoft System Center Configuration Manager (SCCM) • PowerShell scripting • Experience with virtualization tools such as VMware and Citrix • VMware User Experience Management (UEM) • Microsoft Exchange administration • Experience with voice/video systems • Networking fundamentals • Familiarity with customer mission environments #Autobots

Requirements