Job description

Description: • We are seeking a customer relationship management (CRM) Administrator/Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects. • In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. • You will play a key role in CRM development, integrations, and overall process improvement. • CRM Administration • Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions. • Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons. • Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain. • Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans. • Manage data integrity, including imports, migrations, integrations and data cleanup. • Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. • This includes code migration, change control, application security, performance and availability. • Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite. • Project Coordination • Coordinate project timelines, deliverables, and resources across multiple teams. • Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes. • Schedule project meetings to ensure timely updates and issue resolution. Qualifications: • Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor. • Strong proficiency with HTML, CSS, and JavaScript. • Effective written and verbal communication skills. • Strong interpersonal, analytical, and organizational skills. • Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana). • Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint. • 2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar). • 1-2 years of experience in project coordination or project management • Prior public sector experience preferred Benefits: Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.

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