Job description

General Position Summary Supervisory Responsibility Essential Functions/Major Responsibilities • Install, configure, and maintain operating systems on workstations and servers. • Maintain and optimize virtual servers hosted in-cloud. • Manage system backup and disaster recovery. • Monitor systems for alerts, identify alerts or failures and triage according to established procedures or escalate issues when necessary to appropriate group. • Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. • Revise, enhance, update, install, configure, integrate, maintain, and document system hardware and software applications. • Monitor and analyze cloud-based performance metrics, identifying potential performance bottlenecks and taking corrective actions to ensure high availability and reliability. • Maintain and secure physical devices including printers and AV equipment. • Analyze and determine the cause of systems software/hardware failures and/or performance deficiencies and take corrective action, as appropriate. • Develop and maintain documentation of all infrastructure, such as network topology, server inventory, procedures, and standards. • Keep up to date with the latest cloud technologies and best practices. • Perform other duties as assigned. Knowledge, Skills, And Abilities • Commitment to working in a collaborative team environment with shared goals. • Ability to work efficiently with a variety of individuals, including donors, PAE colleagues, deans, faculty, and staff. • Excellent communication and interpersonal skills. • Ability to effectively communicate both verbally and written. • Demonstrated commitment to exceptional customer service with the ability to translate the PAE guiding principles of donor-centricity and collaboration into work practices. • Ability to recognize and handle highly confidential and sensitive information in a discrete and professional manner. • Work with excellent organizational skills and attention to detail. • Be able to work independently with the ability to prioritize multiple projects and meet strict deadlines for deliverables. • Ability to anticipate and discern work priorities and meet deadlines with little supervision. • Adept at problem-solving and using judgement in situations requiring initiative, tact, and confidentiality. • An exceptional work ethic and track record of personal initiative required. • Openness to new ideas and personal flexibility with the ability to adapt and succeed in a multi-task, fast-paced environment with changing processes and occasional ambiguity. • Ability to inspire cooperation and participation. • Proficiency in the use of personal computers and Microsoft software (Word, Excel, PowerPoint, and Outlook). • Proficiency or ability to learn additional software required to perform the essential duties of the position. Minimum Qualifications • Bachelor's degree in management information systems, computer information technology, or related field; OR • Equivalent advanced learning attained through professional level experience. • Minimum of 5 years relevant work experience. • Strong technical skills in cloud infrastructure (Azure) and technologies. • Active Directory and Group Policy management experience. • Experience with Windows Server, Microsoft Active Directory, DNS, DHCP, and other modules in the Microsoft stack. • Entra, Intune, and Azure identity management configuration. • Experience working with Microsoft 365 Administration (Teams, SharePoint, OneDrive). • Familiarity with enterprise data center hardware. Work Environment • Full-time in-office position on-site. • Standard office environment with close work on a personal computer in open, busy work environment. • High exposure to computer screens. • This position may require sitting for long periods of time. • May require weekend and/or evening in support of operations, as needed.

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