Job description

Title: IT Operations Analyst Job Type: Contract Location: Hybrid – Dallas, Texas or Daytona Beach, Florida Job Summary Wright Technical Services is proud to represent a Fortune 100 Insurance Company making strides in their industry. We are seeking an experienced IT Operations Analyst to join our enterprise technology team. This role is designed for professionals who thrive in dynamic environments and are passionate about maintaining operational stability, ensuring disaster recovery readiness, and optimizing IT tools and observability platforms. The ideal candidate will bring a proactive mindset, strong technical acumen, and a collaborative spirit to support business continuity across critical systems and services. Qualifications • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). • 3+ years of experience in IT operations, disaster recovery, or systems administration/engineering. • Strong understanding of business continuity planning and execution. • Strong knowledge of Business Impact Analysis (BIA), Risk Assessments, and Disaster Recovery Planning (DRP). • Familiarity with Azure services and cloud recovery strategies. • Proficiency in ServiceNow or similar ITSM platforms. • Excellent communication and cross-functional collaboration skills. • Preferred Skills: • Experience with endpoint management tools (e.g., Intune, SCCM). • Knowledge of backup, replication, and failover technologies. • Exposure to insurance or regulated industries is a plus. Description and Responsibilities • Disaster Recovery & Business Continuity • Develop, maintain, and test Disaster Recovery Plans (DRPs) and Application Recovery Plans (ARPs) for business-critical systems, services, infrastructure, and applications. • Conduct Business Impact Analyses (BIAs) to assess operational, financial, legal, and reputational risks. • Coordinate tabletop, isolation, and full failover exercises with cloud and infrastructure teams. • Document recovery procedures, RTO/RPO targets, and post-recovery actions in ServiceNow. • Stability & Proactivity • Proactively seek opportunities for automation, issue prevention, and self-healing. • Analyze trends to create baselines and foster early detection of anomalies. • Collaborate with decentralized teams to enforce ITSM processes and improve service delivery. • Observability & Monitoring • Leverage observability platforms and other endpoint management tools to track system health and performance. • Define and monitor SLIs/SLOs to ensure service reliability. • Provide insights from historical data to resolve recurring issues and improve operational efficiency. • Tool Administration & ITSM • Administrate day-to-day activities and tasks in Remote Monitoring and Management tools, observability tools, and other endpoint management tools. • Leverage ITSM tools (e.g., ServiceNow) for incidents, problems, and change management workflows. • Maintain dashboards and reporting for SLA compliance, DR readiness, and system performance Eligibility: All applications current authorized to live and work in the United States on a Permanent basis are welcome to apply. Must be currently residing in the US. Sponsorship is not available for this position. Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requirements