Job description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!    General Summary: The Lead Automation & AI Engineer is responsible for building scalable enterprise solutions using Microsoft Power Platform, designing copilots with Copilot Studio, and integrating with Azure AI Services to enhance business outcomes. You’ll collaborate with product owners and stakeholders to translate requirements into working solutions while applying modern engineering practices. You'll also play a key role in shaping AI governance practices, ensuring responsible and secure deployment of AI-powered copilots within the enterprise.  Essential Duties and Responsibilities: Establishes operational plans for the Automation Engineering team Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results Provides support to cross-functional team(s), with a high attention to detail May require communication with ConnectWise leadership Build enterprise-grade workflows using Power Automate, Power Apps, and Dataverse (4–5 years) Design and deploy copilots using Copilot Studio, grounded in enterprise data (1+ year) Integrate Azure AI Services like Azure OpenAI and Azure AI Search to extend copilot capabilities (1–2 years) Apply prompt engineering techniques, including Retrieval-Augmented Generation (RAG) Collaborate in defining and operationalizing AI governance frameworks, including prompt safety, explainability, access control, and auditability standards Guide and coach other developers on design patterns, modularity, reusability, platform usage, and automation best practices Perform code reviews, contribute to shared component libraries, and maintain technical documentation aligned with enterprise standards Develop and manage Power Platform pipelines for Copilot Studio agents, ensuring efficient and reliable deployment processes Implement automated controls to validate AI governance processes within Copilot Studio use cases, ensuring compliance with enterprise standards Design and implement custom connectors to integrate Power Platform solutions with external systems and APIs, ensuring seamless data flow and functionality Collaborate with data owners to structure content and make it AI-ready for LLM-enhanced workflows Integrate Power Platform solutions with Microsoft 365 tools such as SharePoint, Teams, and Excel to enhance collaboration and productivity Implement secure development practices, compliance-aware automation, and version-controlled deployments Integrate with REST APIs and custom connectors within Power Platform and automation workflows (2–3 years) Ensure logging, monitoring, and telemetry are in place for automation and copilot performance tracking Work within Agile teams, participating in sprints, refinement, and demos (6–7 years) Partner with architects, analysts, and compliance leads to ensure traceable, secure, and scalable delivery Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Ability to manage large projects and processes independently with limited supervision Recognized expert in applicable work area Ability to situationally adapt and understand new technology/processes as per requirement Proficiency in Microsoft Power Platform (Power Automate, Power Apps, Dataverse, AI Builder) (4–5 years) Implementation experience with ALM, GitHub, Azure DevOps, Power Platform Admin Center, and Power Platform Governance Practical experience with Copilot Studio (1+ year) Familiarity with Azure AI Services, including Azure OpenAI and Azure AI Search (1–2 years) Strong experience in automation platforms such as UiPath, Blue Prism, or equivalents (4–5 years) Experience integrating with enterprise systems such as Salesforce, NetSuite, Workday, and SAP Programming/scripting experience in C#, JavaScript, or Python (5+ years) Applied knowledge of secure coding, role-based access, and enterprise data integration (2–3 years) Experience using GitHub, Azure DevOps, and managing Power Platform pipelines (3+ years) Experience mentoring peers and enforcing development standards, reusability, and modular design in collaborative agile environments (2+ years) Experience collaborating with business, security, and data teams to design and implement AI governance models aligned with enterprise compliance and ethical AI standards (1–2 years) Strong problem-solving and analytical thinking Excellent communication skills and the ability to effectively engage with stakeholders to gather requirements and deliver impactful solutions Educational/Vocational/Previous Experience Recommendations: Bachelor’s degree in related field or equivalent business experience 8+ years of relevant experience Working Conditions: Onsite/Hybrid/Remote depending on location ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

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