Job description

About Us: WorldTech Management Solutions is a trusted Managed Services Provider (MSP) serving businesses in the Memphis area with reliable, forward-thinking IT support. For years, we've been the go-to partner for organizations looking to offload their technology management to experts who deliver consistent results and exceptional customer service. We’re expanding our team and seeking a Systems Administrator – Help Desk Support professional who’s passionate about solving IT challenges and helping businesses thrive through smart technology use. If you're looking to grow your IT career in a supportive environment with exposure to the latest tools and technologies, we'd love to connect. What You'll Do: As a Systems Administrator, you’ll play a key role in supporting clients’ technology needs through a mix of remote and on-site support. Your day-to-day will include troubleshooting, system administration, and collaborating with a dynamic team to keep client systems secure, up-to-date, and running smoothly. Key Responsibilities: • Provide tier 1-2 support via phone, remote tools, and onsite visits. • Troubleshoot and resolve hardware, software, and printer issues • Manage and resolve helpdesk tickets using our Service Desk platform. • Install, configure, and maintain desktop operating systems and software. • Support Microsoft 365, Windows desktops, and MAC Devices • Manage user accounts and passwords in Active Directory and proprietary systems. • Assist with system upgrades, patches, and updates. • Maintain inventory of PCs, peripherals, and networking gear. • Support new user setups, hardware deployments, and equipment deliveries. • Ensure the cleanliness and organization of the Network Operations Center (NOC) • Participate in on-call rotations and escalate complex issues as needed. • Collaborate with team members and escalate unresolved issues to senior admins or vendors when necessary. • Additional tasks as assigned by leadership What You Bring: • 2+ years of experience in IT support or system administration (MSP experience a plus) • Strong understanding of Windows 8/10/11 and Microsoft Office 2010–2019 & Office 365 • Familiarity with Windows Server environments • Experience with Active Directory, DNS, and remote desktop tools • Clear, professional communication (written and verbal) • A passion for troubleshooting and learning new technologies • Excellent time management and a self-starter attitude • Ability to prioritize tasks in a fast-paced, customer-facing environment Why Join Us? • Paid vacation and sick time • Seven paid holidays • Employer-sponsored health, dental, and vision plans • Training and certification opportunities • Business casual work environment with a tight-knit, supportive team Company DescriptionAbout WorldTech Management Solutions At WorldTech, we believe great technology should empower businesses—not complicate them. Our team of seasoned IT professionals is dedicated to designing and delivering customized technology solutions that enhance performance, strengthen security, and scale with your organization’s needs. We begin every engagement with a thorough vulnerability assessment, allowing us to craft a strategic plan tailored specifically to your environment. From proactive system monitoring and patch management to comprehensive infrastructure design, we help eliminate downtime and protect your assets—without breaking the budget. Whether you're located down the street or across the globe, our 24/7 support ensures that expert help is always just a call or click away. Our focus on long-term relationships and client peace of mind has made us a trusted partner in managed IT services. As a value-added reseller (VAR) and professional services provider, we specialize in: Communications consulting Technical architecture and design Project management System configuration and implementation Ongoing monitoring and support We’ve carefully aligned ourselves with industry-leading technology manufacturers to deliver top-tier solutions for both commercial and public sector clients. At WorldTech, our growth has been driven by word-of-mouth and customer satisfaction—a reflection of the exceptional service and personalized care we provide. When you partner with us, you're not just getting an IT vendor—you’re gaining a team committed to your success.

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