Job description

The Americas Customer Success Team enables customers to deploy, adopt and optimize M365 Copilot and related technologies. Our core goals are to remove technical blockers, identify use case scenarios, and align with engineering when new features are needed. The Americas team covers all "Enterprise Operating Unit" (EOU) in Canada, LATAM and the US, providing local assistance wherever needed. This team serves as a liaison between the field, engineering, and the product group to ensure relevant, timely feedback is heard. We identify business value for our customers, while meeting internal business goals to expand M365 Copilot adoption. This role also works alongside customers to co-build AI Agents in Power Platform, Copilot Studio, and other technologies. The Americas Customer Success Team works with Frontier Technologies, and delivers the earliest customer engagements on these new topics. With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join the Americas CE&S team and help us build a future where customers achieve their business outcomes faster with technology that does more. We are looking for a **Americas** **Cloud Solution Architect** - **M365** **Copilot** **,** who drives our customers' generative AI transformation on the Microsoft platform. This is a customer-facing role, helping customers to leverage their Microsoft investments through architecture, implementation and optimization engagements. This role also includes elements of adoption change management to enable companies to adopt generative AI in an effective way. The ideal candidate must be able to speak to both technical and business decision makers to maximize a customer's success. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. • *Responsibilities** + Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, byleveragingAI fundamentals, Graph API, and M365 Copilotexpertiseto enable defined Customer Success Plan outcomes. You will actively listen and respectfullychallengeto drive the best outcomes. + Work alongside customers to identify and design AI Agents for use in M365 Copilot Studio and Power Platform. From there, build the AI Agents and assist with adoption and measurement of the AI Agent's success. + Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft (MS) teams including Product Groups, to enable continuous improvement. + Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent,enablementand usage of M365 Copilot, securing long-term customer renewal. Galvanize technical and sales experts aroundadditionalidentified opportunities to develop customer specific roadmaps that drive further growth & business value realization. + Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment. + Identifyresolutions to issues blocking the go-live of customer success projects byleveragingdeep knowledge of M365 Copilot technical subject matterexpertise. Lead business & technical conversations with customers to drive value from their Microsoft (MS) investments. Deliver all work according to Microsoft's best practices & policies and using repeatable Intellectual Property (IP). + Learn It All:DemonstrateSelf Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals + Accelerate Customer Outcomes: Engage in relevant communities to shareexpertise, contribute to IP creation, prioritize IP re-sure, and learn from others to help accelerate yourcustomers'transformation journey. + Other + Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) • *Qualifications** • *Required Qualifications:** + Bachelor's degree in computer science, Information Technology, Engineering, Business, or related field AND 4+years' experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR equivalent experience. + 3+years experienceworking in a customer-facing role (e.g.,internaland/or external). + 3+years experienceworking on technical projects. + Experience in M365 Copilot, Power Platform, Power Automate and M365 Copilot Studio. • *Preferred Qualifications** **:** + BachelorsDegree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + ORMastersDegree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+years experiencein cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience. + 4+years experienceworking in a customer-facing role (e.g.,internaland/or external). + 4+years experienceworking on technical projects. + Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). + Ability to speak French or Spanish. Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until September 30, 2025. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .

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