Job description

Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Job Summary: The Fraud Strategy Data Analytics Lead will drive data-driven decision-making within the Fraud Strategy and Analytics team by managing and engineering data solutions for payment fraud detection platforms and trend analysis. This role will also support complex root cause investigations through advanced research and analysis. Additionally, the role will assist in department process improvement by redesigning data structures and user practices to enhance operational efficiency. Key Responsibilities Data Engineering & Management: • Design, develop, and maintain robust data pipelines for payment data to develop Business Intelligence solutions. • Integrate and transform data (ETL Processes) from multiple sources to ensure accuracy, consistency, and accessibility for analytics purposes. • Ensure data integrity, security, and compliance with organizational and regulatory standards. Fraud Investigation Support: • Conduct in-depth research and analysis of banking systems to support complex internal and external fraud investigations. • Support root cause analysis by identifying patterns, anomalies, and potential indicators of fraudulent activity through data analysis. • Collaborate with Fraud Strategy team to provide data-driven insights and recommendations. Fraud Detection Platform Optimization: • Support the tuning and enhancement of internal fraud detection platforms to improve accuracy and efficiency. • Analyze platform performance and recommend adjustments to detection algorithms, rules, and thresholds. • Work with cross-functional teams to integrate fraud detection outputs into broader security analytics frameworks. Process Improvement: • Identify inefficiencies in existing department processes and workflows related to data handling and user practices. • Redesign data structures, workflows, and user practices to streamline operations, reduce redundancies, and enhance efficiency. • Collaborate with stakeholders to implement process improvements, ensuring alignment with business objectives and user needs. Technical Skills: • Data Mining/Analytics: Alteryx, Splunk SPL, Cazena-HiveQL, PowerBI, Tableau, DataRobot. • Programming Languages/Environments: R, Python, ACL, Base-SAS, SQL, Visual Studio Code. • Automation Tools: UIPath, MS PowerAutomate, Microsoft VB Macro, PyAutoGUI using Python. • Database Mgmt.: Oracle SQL, DB2, MS SQL-Server, Microsoft SSDT-BI (SSIS, SSRS), WinSQL, MS Access. • Operating Systems & Productivity Tools: Windows NT, Mac OSX, MS Office w/ SharePoint, Confluence, Jira, Bit-bucket. • Microsoft Power Platform including Microsoft Fabric. FUNCTIONAL SKILLS • Decision-Data-Algorithm Optimization and Rules-enhancement • Data engineering and Management • Real-time Business Reporting/Dashboards Development • Financial Data Modeling and Database Management • Fraud Data Analysis and Knowledge of Fraud Schemes • Project Management and Efficiency Tracking • Operations Process Management and Optimization Preferred Qualifications: • Six years or more of experience in business intelligence solution design in a banking environment, supporting fraud investigations, and tuning bank fraud rules • A bachelor's degree in computer science, information systems, data science, or a related field provides a solid foundation. • A strong understanding of complex banking data and related fraud schemes such as depository, cyber, card, loan, internal, etc. • A strong understanding of payment transactions including but not limited to debit and credit card, ACH, Zelle, billpay and check. About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

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