Project Coordinator
Role: N/ACompany: Ttecdigital
Job description
What You'll Be Doing - Demonstrate professionalism and leadership in representing TTEC Digital - Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs - Function as the primary point of contact for the client for all assigned project-related activities - Able to present, whiteboard and discuss the TTEC Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks - Create and manage a formal project plan, including Project Plan, Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule - Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule, and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance - Maintain and update project status to current project tracking systems - Update appropriate TTEC Digital project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management - Update project resource allocation plans on a weekly basis, or as changes are known, and complete new project scheduling and booking plans with urgency. - Provide finance updates for end of month billing & project percent completion for revenue recognition - Perform weekly accurate and timely submission of project time worked - Actively participate in team meetings, solution area specific review sessions and business unit and company meetings - Review and approve project team time and expense submissions on a weekly and month-end basis - Maintain role and/or individually assigned target employee utilization goal and achieve role and individually assigned team goals. - Manage subcontractor work - Assist senior level project managers or program managers on larger projects with documentation and distribution of meeting notes and status reports. - Provide for the coordination of security clearances - Setup and manage project collaboration site - Review and edit technical documentation - Attend all project meetings, internal and client facing. - Assist with drafting of project proposals and preliminary project schedules What You'll Bring to the Role - Bachelor’s degree in project management or related field, preferred - 2+ years of experience with deploying IT or business system projects in a customer facing environment, desired - PMP or CAPM or other Project Management Certification or Coursework, preferred. - Proficiency working with MS Project and MS Office, including familiarity with MS Project and Visio - Demonstrated willingness to be flexible and adaptable to changing priorities - Attention to detail and thoroughness - Self-directed, consistent, and reliable - Team player, strong collaborator - Effective time management skills - Strong organizational and planning skills - Ability to adapt quickly to changing technology - Knowledge or familiarity of Contact Center and/or Microsoft stack technology solutions, preferred
Requirements
• Bachelor's degree in project management or related field, preferred
• 2+ years of experience with deploying IT or business system projects in a customer-facing environment, desired
• PMP or CAPM or other Project Management Certification or Coursework, preferred
• Proficiency working with MS Project and MS Office, including familiarity with MS Project and Visio
• Demonstrated willingness to be flexible and adaptable to changing priorities
• Attention to detail and thoroughness
• Self-directed, consistent, and reliable
• Team player, strong collaborator
• Effective time management skills
• Strong organizational and planning skills
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Job Type
Remote role
Skills required
No particular skills mentioned.
Location
Austin, TX
Salary
No salary information was found.
Date Posted
May 28, 2025
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Ttecdigital
The Project Coordinator at TTEC Digital is responsible for managing and coordinating project activities related to contact center and Microsoft technology services. This role requires strong organizational skills and the ability to handle multiple projects simultaneously.
