Job description

Location: This position can work from a Seacoast office within the company's footprint Works with business partners as the primary lead and interface between Service Delivery and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence to schedules and budgets and alignment with IT strategy. Sr. Admin is responsible for implementing, administering, and maintaining key banking solutions including Salesforce/nCino. These applications control loan production lifecycles and service request lifecycles and manage prospects, campaigns, loans, business relationships, partners, and contacts. Determines if solutions already exist or if new solutions are needed and provides input regarding buy vs build decisions. Ensures proper integration of solutions that impact work processes. Identifies opportunities for improvement or enhancement and negotiates agreements and commitments between business partners and Service Delivery from requirements gathering to final implementation. Leads, mentors, trains, and assists team members and serves as lead subject-matter-expert and liaison between line of business partners and Information Technology. ESSENTIAL JOB FUNCTIONS: • Serves as an expert regarding the business units supported and has expert understanding of the Service Delivery organization's systems and capabilities. Analyzes business unit operations to understand strengths and weaknesses and to identify process and function automation opportunities. Develops appropriate business models to represent business requirements and meet business needs • Obtains and validates information requirements from stakeholders through various analysis techniques. Translates high level business requirements into functional specifications for the Information Technology organization. Manages requirements, approvals, changes, and traceability. • Assists with business process redesign and documentation as needed for new technology. Ensures technology solutions follow and uphold organizational standards. Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams. • Negotiates agreements and commitments. Facilitates communication between business units and Service Delivery from initial requirements to final implementation. Provides input regarding buy versus build decisions. Participates in planning sessions with business units to improve business processes. • Defines and streamlines department level processes, procedures, and templates as needed to support the organization's process maturity goals and to ensure effective and efficient methods in accordance with best practices. • Provides business reporting and analytical support, particularly pertaining to departmental governance and performance, utilizing various data sources and analytical tools. Performs analysis and provides reporting views with improvement recommendations. Designs, develops, tests, and maintains various reports. • Conducts systems analysis with a focus on business process models and use cases. Performs system administration and maintenance as needed in support of departmental activities. Performs audits to ensure compliance with division processes, procedures, and standards. • Analyzes incidents related to the system/application to identify problem areas. Works closely with the application vendor's product support team to identify and implement solutions. • Serves as a team leader on multiple projects. Evaluates and identifies project complexity, assumptions, constraints, and dependencies. Conducts timely surveys to gauge effectiveness of delivery of technology solutions. • Performs a variety of tasks to improve on the existing operating processes, methodologies, and standards. Develops processes, procedures, and protocols for the department to ensure effective and efficient methods of providing support. Coordinates the maintenance of all tools used to administer the processes as needed to ensure system currency. • Builds, maintains, and manages stakeholder relationships. Educates the Service Delivery organization on the direction of the business. Communicates complex technical concepts simply and effectively to nontechnical team members. Guides team members through the established operating process and escalate non-conformance as needed. • Maintains a current knowledge base and understanding of technological trends. Uses Information Technology knowledge base to bring solutions to business units supported and enhances the enterprise's competitive edge. • Provides technical direction and training to junior level team members. Coaches and mentors team members as needed to improve the overall organizational delivery. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations, and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. QUALIFICATIONS: • Bachelor's degree in computer science, information systems, or a related field or an equivalent combination of education and experience. • Ten years of experience developing, implementing, and testing solutions • Certified Salesforce Administrator with 6+ years as SalesForce.com admin • Analytical, problem-solving and project management skills, Agile, and SCRUM • Knowledge of the industry's standard business practices, products, and services • The ability to successfully manage the administration of one or more systems and/or application • Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals • Ability to effectively communicate across organizational layers verbally and in writing • Proficiency using Microsoft Office software products Preferred Qualifications • SalesForce Developer certification preferred • Experience with nCino • Experience with Apex programming language • Experience with Visualforce development • Experience with other report writing software

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