Job description

Salary Range: $65,251 - $97,876 This is an exempt position. Pay rates are based on education, skill, experience level and internal equity Follow Your Calling, Find Your Career The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. Position Summary This position is the first level of the Application Developer series. Provides support and configuration for packaged and custom Mecklenburg County applications. This position, under direct supervision, is responsible for implementing and supporting technology for business applications including Customer Relationship Management (CRM) systems in addition to other Line of Business (LOB) applications used by the organization. Specific responsibilities include providing tier-3 support using the incident tracking system (ServiceNow), troubleshooting for incidents, handling routine service requests, installing application packages, application configuration, data analysis, data cleansing, application monitoring, root cause analysis. The incumbent will work closely with other IT staff supporting Health and Human Services custom-developed applications and will be part of a larger team dedicated to the Public Health Department. HHS domain includes Community Support Services, Social Services, Community Resources, and Public Health Department. The position reports to HHS domain development manager under the Service Development division. Essential Functions • Provide end-to-end support of existing applications, both internally developed, and vendor provided • Support IT staff through programming efforts and modifications needed for applications and automated processes • Assist in the development of procedures including the creation of documentation to support those procedures • Assist IT and other departmental staff in reviewing, analyzing and evaluating business processes and end user needs to support business requirements • Assess, test and implement software (including version updates) and security patches to supported third party applications • Provide support for business applications within the enterprise • Provide setup and configuration of applications • Develop recommendations for enhancing approaches for software support services • Analyze performance of program and acts to correct deficiencies • Participate in the development and implementation of processes that improve efficiency and enhance productivity • Coordinate the implementation of software updates with staff. • Work with software vendors to understand, configure, enhance, and support software products Minimum Qualifications Experience: Minimum one year of general programming experience Education: Associate degree in Information Technology or Computer Science Combination of relevant education and relevant experience accepted: Yes Preferred Qualifications Microsoft Stack Knowledge, Skills And Abilities Knowledge of • General knowledge of Active Directory, Networking, Certificate, Firewall • Current software development and support technologies, trends, and methodologies • Software configuration • Monitoring and optimizing performance • Configuration management • Agile Methodology • Azure DevOps Skills • System support using multiple tools, operating systems, languages, and methodologies Abilities • Contributing to Team Success: Actively participates as a member of a team to move the team toward the completion of goals • Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided • Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships • Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs • Decision Making: Identifies and understands issues, problems, and opportunities • Planning and Organizing: Establishes courses of action for self to ensure that work is completed efficiently REASONABLE ACCOMMODATIONS STATEMENT To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. DISCLAIMER STATEMENT This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

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