Job description

Position: Microsoft 365 Administrator Job Description: Forward Air is seeking an experienced and highly skilled Microsoft 365 Administrator to join our team. The ideal candidate will be responsible for managing and supporting our Office 365 environment, ensuring its optimal performance, security, and availability. This role requires a deep understanding of Office 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and other related applications. The Office 365 Administrator will work closely with other IT professionals to implement and maintain best practices, troubleshoot issues, and provide end-user support. The successful candidate will have strong problem-solving skills, excellent communication abilities, and a proactive approach to system management. Key responsibilities include managing user accounts, permissions, and licenses, monitoring system performance, and ensuring data security and compliance. The Office 365 Administrator will also be involved in planning and executing migrations, updates, and integrations with other systems. This role is critical to maintaining the productivity and efficiency of our organization by ensuring that our Office 365 environment is reliable, secure, and up-to-date. Core Responsibilities & Duties: • Manage and support Office 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. • Monitor system performance and ensure optimal operation of Office 365 environment. • Manage user accounts, permissions, and licenses. • Implement and maintain security policies and compliance measures. • Troubleshoot and resolve issues related to Office 365 services. • Plan and execute migrations, updates, and integrations with other systems. • Provide end-user support and training for Office 365 applications. • Collaborate with other IT professionals to implement best practices. • Develop and maintain documentation for Office 365 configurations and procedures. • Stay updated with the latest Office 365 features and updates. • Ensure data backup and recovery processes are in place and tested. • Manage and configure Office 365 groups and distribution lists. • Monitor and manage Office 365 service health and incident management. • Implement and manage multi-factor authentication and other security measures. • Coordinate with Microsoft support for issue resolution and service requests. • Acts as Tier 3 escalation point for issue resolution • Act as technical liaison for corporate and IT projects leveraging technologies in area of responsibility • Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s) • Solves problems and makes decisions on a daily basis relative to area of responsibilities. Ensures that effective representation takes place for the coordination of work processes and projects with other departments • Ability to manage multiple high priority initiatives in a fast paced highly technical environment • Performs other duties and responsibilities as assigned Qualifications: • 3+ years of experience managing Office 365 environments including M365 • Strong understanding of Office 365 services and applications • Experience with Exchange Online, SharePoint Online, Teams, and OneDrive • Knowledge of PowerShell scripting for Office 365 administration • Familiarity with security and compliance features in Office 365 • Excellent problem-solving and troubleshooting skills • Strong communication and interpersonal skills • Ability to work independently and as part of a team • Experience with data migration and integration projects • Knowledge of networking and Active Directory • Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert are a plus • Travel as required Skills: • Ability to manage multiple tasks and projects simultaneously. • Strong attention to detail and organizational skills. • Proactive approach to system management and user support. • Experience working in a team-oriented, collaborative environment • Self-motivated and goal driven, with the ability to effectively prioritize and execute tasks in a fast-paced environment • Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines • Creating and maintaining user self-help documentation, technical documentation and procedural documentation Forward Air is an Equal Opportunity employer.

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