Job description

JOB TITLE: Systems Administrator (PPA) EMPLOYER: PPA DEPARTMENT: Technology LOCATION: Remote REPORTS TO: IT Operations Manager GRADE: 10 SALARY RANGE: $74,250 - $87,250 Job Summary: The Systems Administrator (PPA) will assist the NASPO IT Operations Manager in designing, implementing, and maintaining the core IT infrastructure for a newly established organization. In this role, you will collaborate closely with PPA senior staff, third party consultants, and NASPO IT leadership to architect and administer PPA’s cloud-based services. You will be hands-on with technologies like Microsoft 365, Entra ID, Intune, SharePoint/OneDrive, and more, helping to turn strategic IT goals into reality. The ideal candidate is detail-oriented, capable and willing to wear many hats, and excited by the challenge of building a modern IT environment from the ground up. Essential Functions: •Oversee the Microsoft 365 environment and policies, including: oEntra ID oExchange oSharePoint oIntune oPurview • Defender •Oversee the daily functioning, security, and growth of the IT hardware and softwareinfrastructure for PPA/RFxP, ensuring smooth and efficient operations. Includes:oBuilding and managing the operation and security of various SaaS applications. oBuilding and managing the integrations and uptime of integrations between systems.oResearching and recommending hardware and software changes to improve systemconfigurations, performance, reliability, and scalability to meet evolving business needs oMonitor and report on key performance metrics related to PPA. oOnboard and train users in the use of hardware and software. •Work alongside the NASPO IT Operations Manager in developing and implementing IT policies,procedures, and services for PPA to ensure compliance with the organization’s long-term ITstrategy and overall goals. •Collaborate closely with third party consultants, vendors, and service providers to plan, acquire,document, and manage technology solutions and associated contract relationships. •Proactively collaborate with internal departments and senior staff to understand their IT needsand ensure that the provided hardware and cloud software solutions align with organizationalobjectives. •Coordinate and execute regular maintenance, updates, and upgrades to PPA and NASPO ITsystems to ensure optimal performance. •Serve as tier 2 support for reported tickets and incidents with PPA and NASPO systems. •Assist with technology support for PPA and NASPO programs, conferences, and events. Skills, Experience, and Qualifications: •Must be able to perform duties accurately and independently. •Must be able to prioritize tasks and meet deadlines. •Must be able to work with members and associates in person or over the phone, in a courteous,pleasant, professional, and efficient manner. •Ability to handle multiple tasks, projects, and priorities effectively and professionally. •Associate’s degree and/or 5 years if applicable experience •Microsoft certifications a plus (hardware/software tech support preferable) •SaaS application configuration experience a plus Travel Requirements: •Intermittent travel to company events will be required. Physical Requirements: •Occasionally required to stand •Occasionally required to walk •Continually required to sit •Continually required to utilize hand and finger dexterity •Continually required to talk or hear •Continually utilize visual acuity to operate equipment, read technical information, and/or use akeyboard •Occasionally required to lift/move up to 40 pounds •Air travel and overnight stay will be required

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