Job description

ProSphere, a Planned Systems International (PSI) company, is seeking a Microsoft Entra ID Tier 1 System Administrator to support the inter-agency B2B collaboration team within our Enterprise Messaging, Collaboration, Authentication, and Office 365 Services Support program for the Department of Veterans Affairs (VA). The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience. Key responsibilities include providing remote administration and troubleshooting for end user challenges, as well as expertise in resolving Microsoft Entra ID B2B technical matters. Requirements • Bachelor's degree • 8 years of additional relevant experience may be substituted for education • Experience in conducting routine system administration tasks and logging data in system admin logs • Experience in troubleshooting systems and networks to include high volume/high availability systems • Knowledge on a number of debugging protocols and processes • Must be able to troubleshoot problems and issues identified by customers and implement corrective actions quickly • Performed basic administration of MS Entra ID or Active Directory • Utilized MS Office, VPN, MS SharePoint, and Teams in daily operations • Demonstrated customer service, communication, and organizational abilities • Diagnosed issues and delivered instructions to users with varying levels of technical knowledge • Applied troubleshooting and problem resolution skills for software-related issues • Worked with minimal supervision, delivering both technical and non-technical support to multiple users • Supported Microsoft 365, Azure AD, or SharePoint Online, or related cloud and on-premises systems • Maintained communication, documentation, and coordination skills • Developed, implemented, and maintained Knowledge Articles • Identified and mitigated program risks • Communicated in written and verbal form with clarity and brevity for government clients Benefits • Paid leave • Group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance • Flexible spending account and health saving account options • 401(k) retirement plan with an employer contribution match that is immediately vested • Professional courses, certifications, and tuition reimbursement programs

Requirements