Job description

Job Summary: DaBella is looking for a motivated Five9 Administrator to support and enhance our contact center operations. In this hands-on role, you’ll work with the Five9 platform to maintain IVRs, queues, SMS/chat, and assist with reporting, troubleshooting, and user support. This is a great opportunity to grow your technical skills and make a direct impact on team performance. Position Type: In person/On-Site Schedule: Monday – Friday, 2:30 PM – 9:30 PM PST, with rotating weekends Compensation: $80k-$90k Salary Key Responsibilities: • Assist with IVR, queue, SMS, and chat configurations in Five9 • Support call routing, agent skills, and campaign setup • Help provision phone numbers and messaging flows • Generate reports on performance metrics • Troubleshoot and resolve user issues per SLAs • Collaborate with teams to improve system usability • Document processes and create user guides • Begin learning Salesforce system integrations Requirements: • 6 months–2 years experience in a call center environment • Strong communication and problem-solving skills • Proficiency in Microsoft Office • High school diploma required; Bachelor’s preferred • IT support experience a plus • Occasional travel (up to 10%) Benefits: Employees and their families are eligible to enroll in: • Medical, Dental, and Vision • Health Savings Account (HSA) • Company Sponsored Life Insurance • Supplemental Life Insurance • Long-term and short-term disability • Accident protection • Employee assistance program - access to counseling services and other tools to improve work/family/life balance • Pet Insurance for your furry family member • 401k plan Additional Insurance Programs including: • UHC Rewards • Rally Health • One Pass Select (gym membership subscription) Additional Perks: • VPTO (Volunteer paid time off) year-round incentives to give back to your local community • Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences • Relocation opportunities to other branches across the nation Each DaBella Employee receives: • 80 hours of Paid Time Off annually with incremental increases • 6 paid holidays during a calendar year effective day one of employment For more information, please visit DaBella.us #INDCORPORATE

Requirements