Job description

System Engineer 2.5/3 – M365 | MSP 📍 Location: Alpharetta, GA (4x/week onsite after 60-day ramp-up) 🚗 Travel: Up to 5% to client sites 💰 Comp: $85K–$90K for Tier 2.5, up to $100K for strong Tier 3 ⚙️ Role Mix: ⅓ Projects + ⅓ Escalations + ⅓ M365 Security Issues Are you the go-to engineer when things get technical — but not quite at “principal” level? Want to work on real-world projects, high-level escalations, and sharpen your M365 security skills across over 100 tenants? We’re looking for a System Engineer 2.5/3 who thrives in fast-paced, multi-tenant MSP environments and is ready to stretch beyond traditional support. This role is ideal for someone ready to move up — someone who can handle Tier 3 escalations, secure Microsoft 365 environments, and roll out change requests and implementations with confidence. You’ll split your time between project work, security incidents (like account compromise or phishing), and top-tier technical support in Microsoft ecosystems. All while working in a tight-knit, zero-red-tape team that values growth, autonomy, and getting things done right. What You’ll Be Doing: • Implement M365 security and infrastructure changes across hybrid client environments • Handle Tier 3 escalations: phishing issues, compromised accounts, misconfigurations, conditional access, etc. • Lead small to mid-size project implementations and change requests • Manage multi-tenant identity solutions: Entra ID, Azure AD, AD Sync • Secure and configure endpoints using Intune, BitLocker, Defender, and LAPS • Drive Secure Score improvements and conduct regular security audits • Support Exchange Online, SharePoint, Teams, and M365 licensing across diverse clients • Collaborate with your team to build smarter, more secure environments • Document everything clearly in tickets and knowledge base — you know the drill What You Bring to the Table: • 3+ years in an M365 engineer/administrator role (MSP experience is required) • Entra ID, MFA, Conditional Access, PAM • Intune device compliance & policy management • Exchange Online migrations, SharePoint config, Defender/Purview • Experience working across multiple tenants with differing configurations • Familiarity with Active Directory sync, hybrid setups, and permission strategies • At least one Microsoft cert (Enterprise Admin, Azure Security Engineer, etc.) Perks & Benefits: • Medical, Dental, Vision, Life, AD&D, and Disability Insurance • 401(k) with company match • 1 remote day/week after 60 days • Stable Monday–Friday schedule — no off-hours chaos • Flat org with direct access to leadership — no bottlenecks, no BS • Team-focused culture with long-term career paths • Work that actually makes a difference for users and communities

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