Job description

About Us Founded in 1925, Draeger’s is a family-owned Bay Area marketplace offering premium groceries, gourmet foods, wine, bakery, deli, flowers, and housewares—serving home cooks, chefs, and food lovers for over 100 years. Job Summary The IT Administrator is responsible for overseeing, maintaining, and supporting all computer systems, networks, and technology infrastructure for the corporate office, production kitchens, and three retail store locations. Based out of the central corporate office, this position requires regular travel to the three store locations to perform system maintenance, upgrades, and hands-on troubleshooting, ensuring consistency and reliability of IT services across the organization. The IT Administrator also plays a key role in implementing security protocols, training employees on technology best practices, and supporting companywide technology initiatives to improve efficiency and data security. Key Responsibilities • Provide technical support to users throughout multiple locations, addressing and resolving hardware and software issues. • Assist in the maintenance and administration of servers and networks. • Document and track IT support requests using ticketing systems. • Manage and maintain asset inventory of hardware and software. • Support the implementation of security protocols and monitoring systems. • Draft and update policies and procedures related to computer support, installation, and use of IT hardware and software. • Manage and troubleshoot Windows Server, Active Directory, DNS, and DHCP. • Assist with migrating Hyper-V servers and applications to Microsoft Azure. • Set up, troubleshoot, and maintain Microsoft and Apple devices (laptops, desktops, tablets, phones, etc.), including hardware, operating systems, and applications. • Support and maintain retail grocery equipment such as scanners, printers, scales, and point-of-sale systems. • Manage patching and software deployments. • Additional Experience with: • Zendesk Ticketing Record Systems • Accounting Systems, such as Quickbooks and AS400 • Anti-Virus Installation and Management • VoIP 3CX, Vonage Qualifications: • Bachelor’s degree • 2+ years of hands-on experience in help desk support and server/network administration. • Proficiency in Microsoft Windows operating system. • Working knowledge of Windows Server 2008/2012/2016+ • Networking: Cisco, Palo Alto, Ubiquiti, Ruckus Wi-Fi, VPNs, troubleshooting • Cloud services such as Google Workspace and Office 365. • Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. • Excellent troubleshooting skills and ability to work under pressure. • Ability to work individually or as a team. • Strong communication skills and a customer service-oriented mindset. • Valid driver's license, and ability to travel to multiple sites independently. • Availability for rotating off-hour schedules to provide weekend on-call or dispatch support. • Must be able to lift up to 40lbs., stretch, reach and stoop. • Handles confidential and sensitive information with a high degree of discretion, diligence and good judgment. Benefits: • Paid Vacation after 1 year of employment • Paid Sick Leave • Paid Holidays • Health Benefits • 401(K) Program + Matching • Employee Discount • Employee Referral Program • Commuter benefits Schedule: • 8-hour shift, overtime if needed. • Monday to Friday, subject to change. • Must be available to rotate 24/7 on-call shifts. Job Type: Full-time Pay: $75,000.00 - $100,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Paid time off • Referral program Work Location: In person

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