Job description

Position: Support Specialist(System Admin) Direct message the job poster from ACL Digital Senior Technical Recruiter @Alten Calsoft Labs - An Alten Group Company | Team Leadership, Vendor & Client Relations Job Title: Support Specialist(Local Only) Location: Nashville, TN (Onsite with potential hybrid flexibility after training) Summary: Looking for Support Specialist with strong system administration experience—not general IT or hardware support— This position is not a tech support/helpdesk role. It is focused on managing user access, workflow changes, system configurations, and documentation within regulatory software systems. The ideal candidate will have prior experience as a system administrator or application support specialist, particularly in environments involving licensing, regulatory systems, or government processes. Key Responsibilities: • Serve as a system administrator for LARS and Zendesk platforms • Process configuration changes, user access requests, and workflow updates • Collaborate with application coordinators and QA teams to gather requirements and support testing • Respond to system change requests within one business day and close them within three business days • Maintain detailed documentation of all system changes in SharePoint and change logs • Provide regular status updates to requesters and management • Ensure all activities and communications are tracked in Service Now This Role Does NOT Include: • Hardware or connectivity support (e.g., PCs, printers, network issues) • Traditional IT help desk ticket management for technical infrastructure Technical Skills: • Microsoft Excel and Word (Proficient) • Familiarity with ticketing platforms and system logs • Strong understanding of licensing or regulatory systems preferred Ideal Profile: • Works proactively and independently within structured workflows • Demonstrates strong collaboration and follow-through • Brings experience from public sector, healthcare, or other compliance-heavy environments Seniority level • Seniority level Associate Employment type • Employment type Contract Job function • Job function Other and Customer Service • Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ACL Digital by 2x Sign in to set job alerts for “System Administrator” roles. Nashville, TN $94,504.11-$ 1 month ago Nashville, TN $-$ 1 month ago Nashville, TN $-$ 1 month ago Nashville, TN $-$ 1 month ago Systems Administrator (Cybersecurity / O365) IT Systems Administrator - Corporate Services Market Nashville, TN $75,000.00-$95,000.00 1 day ago Campus Technology Supervisor (Help Desk) Nashville, TN $91,349.44-$ 1 month ago Senior Relativity Senior Systems Administrator Nashville, TN $-$ 1 month ago Technical Specialist - Any Office Location Nashville, TN $54,357.33-$73,770.66 1 month ago Campus Technology Supervisor (Help Desk) Nashville, TN $-$ 1 month ago Nashville, TN $-$ 1 month ago Franklin, TN $75,000.00-$82,000.00 4 days ago Nashville, TN $69,888.00-$ 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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