Job description

Description As an Order Management Analyst, you will support the order management process for Axon’s U.S. customers. Your focus will be on validating and processing customer orders with speed and accuracy, ensuring alignment with Axon’s policies and compliance standards. You’ll work closely with Sales, Finance, and Legal to ensure deals are complete and properly booked in Salesforce and Microsoft Dynamics 365 (D365). Company Culture and Environment Axon promotes a collaborative work environment where cross-functional teamwork is essential. The focus on compliance and attention to detail highlights the company’s commitment to operational excellence and customer satisfaction. Career Growth and Development Opportunities This role offers the opportunity to engage with multiple departments, providing exposure to various aspects of the business. This interaction can lead to potential career advancement within Axon as you develop a deep understanding of order management processes and systems. Detailed Benefits and Perks While specific benefits are not detailed in the job description, working at a company like Axon typically includes competitive compensation packages and opportunities for professional development. Compensation and Benefits • Competitive salary based on experience • Health, dental, and vision insurance • Retirement savings plan options • Generous paid time off policy • Flexible working hours Why you should apply for this position today This position offers a chance to make a meaningful impact on customer satisfaction while developing your skills in a fast-paced environment. If you thrive in a role that involves collaboration and problem-solving, this is an opportunity not to miss. Skills • Proficiency with Salesforce CRM and Microsoft Dynamics 365 • Strong attention to detail and familiarity with order-to-cash workflows • Effective communication skills for working with cross-functional teams • Ability to work efficiently under pressure in a high-volume environment Responsibilities • Validate and process customer orders accurately and promptly • Review supporting deal documentation such as quotes, POs, contracts, and SOWs • Accurately enter and maintain order data in Salesforce and D365 • Track order queues and prioritize time-sensitive submissions, especially during quarter-end • Partner with Sales and Commercial Ops to resolve discrepancies and clarify deal structures • Support backlog tracking and SLA reporting efforts • Assist with the rollout of new products, pricing, and billing models by updating order workflows • Identify and suggest process improvements for greater speed and accuracy Qualifications • Bachelor’s degree or equivalent work experience in Business, Operations, or a related field • 3+ years of experience in order management, billing, or revenue operations • Strong attention to detail and familiarity with order-to-cash workflows • Effective communication skills for working with cross-functional teams • Ability to work efficiently under pressure in a high-volume environment Education Requirements • Bachelor’s degree in Business, Operations, or a related field Education Requirements Credential Category • Bachelor’s degree preferred Experience Requirements • At least 3 years of relevant experience in order management, billing, or revenue operations Why work in Boston, MA Boston is a thriving city renowned for its rich history, educational institutions, and vibrant cultural scene. With numerous opportunities in various industries, particularly in technology and operations, Boston provides a stimulating environment for professional development and personal growth.

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