Job description

Microsoft Office 365 Junior Systems Administrator job at Teamfromscratch. Washington DC. We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services. Work Arrangement: Onsite Complete Description: OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support. Key Responsibilities: • Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune. • Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from OctoHelps and working to resolve tickets efficiently. • Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed. • Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance. • Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience. • Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities. • Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation. Qualifications: • Well versed in Microsoft 365 administration. • Experience with end-user support and troubleshooting for Microsoft 365 services. • Experience with endpoint management use in various MDM services, (Workspace One, Intune) • Familiarity with Exchange Online. • Ability to follow structured migration and onboarding processes. • Strong communication skills for providing effective user training and support. Minimum Education/Certification Requirements: Bachelor's Degree or Equivalent Experience.

Requirements