Job description

Security Account Manager - Boston Monday-Friday 1500-2300 The Account Manager will be responsible for leading all aspects of the security operation at one of Boston’s most prestigious 5-star properties. This role requires the ability to blend luxury hospitality standards with professional security management, ensuring a safe, discreet, and welcoming environment for hotel guests, residents, and staff. The Account Manager will oversee all assigned security personnel, maintain direct communication with hotel leadership, and uphold USI’s service standards while adapting to the elevated expectations of a luxury brand. Responsibilities include: • Leadership & Supervision • * Select, train, supervise, and develop all security staff assigned to the property. • Ensure all posts are staffed by polished, professional personnel who meet both USI and Raffles brand standards. • Provide coaching, performance reviews, and corrective actions as necessary. • Luxury Guest-Facing Operations • * Maintain a highly visible, polished presence in the hotel, interacting with residents, guests, and VIPs. • Ensure officers deliver service with professionalism, etiquette, and discretion. • De-escalate conflicts or guest concerns without disruption to the guest experience. • Client Relationship Management • * Serve as the primary liaison with hotel leadership, ensuring constant alignment with client expectations. • Attend client meetings, provide updates, and quickly resolve concerns. • Collaborate on the development of site-specific procedures, event security plans, and access control policies. • Administrative & Operational Oversight • * Manage schedules, timekeeping, payroll accuracy, and compliance with USI/Client standards. • Review, approve, and submit reports, incident logs, and activity documentation. • Conduct post inspections and adjust staffing as needed for hotel events, VIP visits, or special assignments. • Maintain and update post orders at least every 6 months. • Safety & Incident Response • * Lead response to all significant incidents, ensuring proper notifications are made per USI and client policy. • Coordinate with hotel security, law enforcement, and emergency responders when necessary. QUALIFICATIONS AND SKILLS: • Experience in a security management within luxury hotels, high-end residential, or Class A corporate setting preferred. • Minimum 5 years experience managing a security staff of at least 15 employees. • Computer Literacy, minimum 2 years experience working with integrated security systems, and advanced skill level with Microsoft Office • Proven Leadership and Problem solving abilities, and excellent written and verbal communication • Excellent Organizational Skills and able to multi-task projects • Exceptional organizational and listening skills • Ability to work independently, with limited supervision. We service our clients best when we serve our employees first United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc. The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill. If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security!

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