Job description

IT Specialist Driving The Future of Smart Fleet Logistics At Xirgo, we’re not just transforming logistics — we’re redefining what’s possible. Let’s move forward together. Our Purpose We believe smarter tools create smarter operations. As the switched-on experts in IoT fleet solutions, we transform uncertainty into confidence, complexity into clarity, and data into decisions. Our Vision We empower partners with intelligent fleet logistics to create a more connected future. From bustling cities to open highways, from railroads to runways, our innovative technologies make peace of mind the new normal. Our Mission To be the world’s most trusted partner in smart fleet logistics, delivering comprehensive IoT solutions that transform data into useful information. We enhance fleet safety, efficiency, and performance—ensuring confidence at every step. Role Description The IT Support Specialist provides world-class frontline technology support to employees across all business functions and global locations. This role is essential to our service excellence transformation, ensuring that technology enhances productivity rather than creating barriers. The position supports our distributed workforce while enabling senior IT resources to focus on strategic infrastructure and security initiatives that drive business growth. Role Responsibilities End-User Support & Service Delivery • Provide professional help desk support to employees across global locations with focus on first-call resolution • Support Windows and Mac desktop/laptop environments, mobile devices, and Microsoft 365 applications • Troubleshoot hardware, software, and connectivity issues for distributed workforce • Deliver exceptional customer service that enhances employee productivity and satisfaction Technology Deployment & Asset Management • Configure and deploy desktop, laptop, and mobile device environments according to company standards • Manage employee onboarding and offboarding technology processes efficiently • Maintain accurate technology asset inventory and lifecycle management across multiple locations • Coordinate technology shipping, setup, and deployment for remote employees Documentation & Process Improvement • Create and maintain user-friendly documentation and knowledge base articles • Develop training materials and conduct user education sessions • Follow and continuously improve service level agreements and support processes • Escalate complex technical issues appropriately while maintaining ownership of user experience Operational Support • Support business continuity through proactive technology maintenance and monitoring • Assist with major technology projects and implementations as needed • Provide on-site support at Chicago headquarters and occasional travel to other locations • Collaborate with regional IT specialists to ensure consistent support delivery globally Qualifications/Background • Associate's degree in Information Technology or related field, or equivalent experience • 3+ years of experience in help desk, desktop support, or similar IT support role • Strong knowledge of Windows and Mac operating systems, Microsoft 365 suite • Experience with mobile device support (iOS and Android) and networking fundamentals • Basic networking troubleshooting skills including VPN, WiFi, and connectivity issues • Excellent customer service skills with demonstrated ability to communicate technical information clearly • Experience supporting distributed or remote workforce preferred • Ability to work independently, manage multiple priorities, and maintain professional demeanor under pressure Preferred Qualifications • Bachelor's degree in Information Technology or related field • Experience with ITSM tools and ticketing systems • Knowledge of ITIL framework and service management best practices • Experience with Atlassian suite (Jira, Confluence) for documentation and knowledge management • Experience in manufacturing, IoT, or technology industry environments • Strong customer service orientation with focus on user satisfaction and problem resolution • Finds meaning in helping others succeed and takes genuine satisfaction in solving complex user problems Salary Range $70k-$75k, plus benefits Information Technology Rolling Meadows, IL

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