Job description

Posting expires: October 29, 2025 Salary range: $90,000 General Description and Classification Standards: Responsible for the administration and management of the Cityworks program for the City of Atlanta, Department of Watershed Management. This position is responsible for maintaining various workflows, audits, and Cityworks programs. Advises and guides internal and external users of Cityworks and serves on the Cityworks committee. Additionally, this position participates in projects and provides end-user support for applications, connectivity, and server-related issues. Essential Duties and Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. • Coordinates with City Departments to determine application functional needs and goals and conducts periodic reassessments as needed or requested. • Assist with monitoring the ticketing system to assist City staff with application changes and issues. • Work with internal and external users to define end user retrieval needs and parameters and provide training as needed. • Work with the security team to ensure adherence to security policies and standards. • Test applications for quality and functionality before installation. • Ensure 24/7 uptime and smooth operation of departmental applications. • Manage licenses for various applications and network servers. • Update license files and applications periodically. • Create installation guides, troubleshoot documents, and manuals. • Audit applications quarterly, manage user access, and recommend decommissioning of underutilized software. • Provide solutions for technical issues and ensure timely resolution. • Participate in daily team meetings, project meetings, and collaborate with cross-functional teams to address technical challenges. • Maintain and troubleshoot servers and other hardware systems to ensure optimal performance and reliability. • Implement and oversee data backup processes and disaster recovery procedures to safeguard critical systems and information. • May perform other duties as assigned. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization. Knowledge Skills and Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list. Minimum Qualifications: Education and Experience - Bachelor’s degree in related field, and five (5) to seven (7)years of experience with utilizing Cityworks software, ESRI software, GIS-centric or other asset management systems. Licensures and Certifications - ITIL v4, Microsoft fundamentals (AZ-900). Preferred Requirements - Must have knowledge of and ability to configure asset management software (specifically CityWorks). Lifting Requirements: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Work Schedule: This position follows the City’s hybrid work schedule policy as assigned by the Department of Human Resources Commissioner and requires in-person work at City worksites/facilities at least four (4) days per week, with the option to work remotely one (1) day per week, based on eligibility, departmental needs, and supervisor approval. The hybrid work schedule is subject to change at any time to five (5) days in-person work. It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department. The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce. Skills: Asset Management, Asset Management Software, Cross-Functional, Database Backup, Disaster Recovery, Diversity, ESRI, Geographic Information System Software, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Legal, Maintain Compliance, Microsoft Product Family, Needs Assessment, Server Hardware, Software Administration, Software Configuration Management, Systems Administration/Management, Team Player, Time Management, Training/Teaching About the Company: City of Atlanta Industry: Other/Not Classified

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