Job description

Job Description PURPOSE OF POSITION: Supports the CTO Operations department by assessing and interpreting fleet performance metrics to optimize utilization, reduce maintenance expenditures, and identify improvement opportunities. This role generates detailed reports, dashboards, and presentations to guide data-driven decision-making, manages logistics requests, monitors service compliance against KPIs, and ensures proactive communication with all stakeholders. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: • Assess and interpret fleet performance metrics, including maintenance expenditures, asset utilization, and service compliance against KPIs. • Generate accurate reports, dashboards, and presentations to support management decisions. • Manage logistics requests for vehicle fleets; troubleshoot operational challenges and maintain ongoing stakeholder communication. • Monitor and oversee aging inventory; proactively escalate risks and recommend solutions. • Develop processes, workflows, and frameworks for reporting and project tracking. • Use Microsoft Excel formulas, queries, and company software systems to analyze and visualize fleet data. • Prepare and support financial reporting and analysis for CAPEX/OPEX. • Maintain confidentiality of sensitive financial and operational data. • Provide administrative and operational support to ensure departmental goals are achieved. • Ensure compliance with safety standards, policies, and community or regional requirements for rural operations. COMPETENCIES: • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. • Must have a strong desire to learn, think critically, and to solve problems. • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. • COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. • Must be able to work independently with minimal supervision. • RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. • Proven ability to maintain confidentiality of sensitive information. • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. • Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. • Needs to be familiar with telephony terms. Additional Job Requirements: Provides senior-level expertise, leveraging advanced analytics, financial stewardship, and operational oversight to ensure fleet and logistics operations align with company strategy. Operating with broad autonomy, the senior role is a subject matter expert (SME) responsible for vendor stewardship, KPI compliance, advanced reporting frameworks, and cross-functional consultation on fleet strategy and resource allocation. • Serve as the subject matter expert (SME) for fleet data analytics, operations strategy, and reporting frameworks. • Lead the design, development, and implementation of enterprise-level dashboards, analytics models, and reporting systems. • Partner with leadership to prepare strategic plans, financial forecasts, and vendor stewardship strategies. • Provide advanced oversight for CAPEX/OPEX allocation, vendor resource tracking, and cost optimization. • Mentor junior analysts, providing training on reporting systems, data analysis, and operational best practices. • Act as lead liaison with external vendors, auditors, and internal departments on fleet strategy and compliance. • Represent the department in cross-functional projects, ensuring operational needs are incorporated into strategic initiatives. Additional Competencies: • Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project). • Ability to create advanced Excel formulas, queries, and custom reports in company software applications. • Strong analytical, organizational, and problem-solving skills. • Attention to detail with ability to manage multiple priorities simultaneously. • Strong written and verbal communication skills for presenting data insights. • Ability to collaborate across functions, manage vendors, and maintain stakeholder relationships. Minimum Qualifications: Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis • High School diploma or equivalent. • Bachelor's degree in Business Administration, Finance, Logistics, Data Analytics, or related field.* • Minimum three (3) years of progressively responsible experience in fleet management, logistics operations, or advanced data analytics or SME-level expertise. Preferred: • Relevant telecom industry or job specific certifications. • Lean Six Sigma Green Belt or Black Belt • Project Management Professional (PMP) • Certified Analytics Professional (CAP) • Certified Automotive Fleet Manager (CAFM) or other fleet/logistics certifications DRIVING REQUIREMENTS: • This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: • Work is primarily sedentary, requiring daily routine computer usage. • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. • Ability to accurately communicate information and ideas to others effectively. • Physical agility and effort sufficiently to perform job duties safely and effectively. • Ability to make valid judgments and decisions. • Available to work additional time on weekends, holidays, before or after normal work hours when necessary. • Flexibility to travel infrequently, including to rural Alaska communities. • Must work well in a team environment and be able to work with a diverse group of people and customers. • Virtual workers must comply with remote work policies and agreements. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

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