Job description

**Senior System Administrator** Position Overview: We are looking for an experienced and service-oriented Senior System Administrator to lead and coordinate our IT support operations across multiple business units within our organization. This role is responsible for ensuring high-quality, consistent technical support and service delivery to end users across diverse environments. The ideal candidate is a hands-on leader with a strong background in helpdesk ownership, user support, and cross-company collaboration. Key Responsibilities: Support and lead a team of IT support specialists serving multiple companies and business units. Oversee daily IT support operations, ensuring timely resolution of issues and minimal business disruption. Develop and maintain service level agreements (SLAs), performance metrics, and support procedures across all entities. Standardize IT support processes and documentation to ensure consistency and efficiency across teams. Coordinate support for hardware, software, mobile devices, printers, remote access, and user accounts. Manage helpdesk ticketing system and reporting tools to track and improve performance. Collaborate with internal IT teams, system administrators, and external vendors to escalate and resolve complex issues. Ensure end-user training, onboarding support, and technical documentation are up to date and accessible. Lead support desk team meetings, coaching sessions, and performance reviews to support team development. Identify opportunities for automation, self-service tools, and process improvements. Provide exceptional customer service, demonstrating a clear communication style and ownership of all issues until resolution. Provide hands-on support for Windows workstation desktops and laptops. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 5+ years of experience in helpdesk operations at an ownership or leadership level. What Do You Need to Succeed: Expert knowledge of MS-Windows workstations, Active Directory, Azure, Exchange (on-prem and online), Intune, and Co-Pilot. Expertise in Office 365 and its applications: Outlook, Teams, SharePoint, Excel, Word, PowerPoint, etc. Experience with Adobe, Print Servers, VoIP systems, Teams/Zoom, VPNs, LAN/WAN, Wireless networks, DHCP, and mobile devices (iOS and Android). Superior customer service and communication skills. Strong sense of urgency and excellent organizational, time management, and task prioritization abilities. Familiarity with remote support tools such as NinjaRemote and GoToAssist. Ability to remain calm under pressure and adapt to changing demands. Commitment to professional development and openness to feedback. Demonstrated leadership, problem-solving, and documentation skills. Willingness to be available for after-hours and weekend work as needed. Ability to collaborate and work effectively in a team environment. Pay Range: $90,000 - $95,000 #MP1

Requirements