Job description

Join a Managed Services Provider that’s known for empowering small and mid-sized businesses through modern IT, cloud, and cybersecurity solutions. We’re a fast-growing MSP built around collaboration, integrity, and a passion for client success. We’re looking for a Tier 2 Support Engineer with MSP experience who is ready to take the next step in their career. If you enjoy being the go-to problem solver for escalated technical issues, thrive on variety, and take pride in creating a great client experience, this role offers the perfect blend of challenge, learning, and impact. What You’ll Do • Manage escalated tickets and advanced troubleshooting for Microsoft 365, Windows Server, and networking environments • Support and administer Azure AD (Entra ID), DNS, DHCP, VPNs, and firewalls • Collaborate with clients to ensure smooth day-to-day operations and long-term IT stability • Document technical processes clearly and contribute to improving internal standards • Work alongside a team of skilled engineers to deliver projects and proactive client solutions What You Bring • 1–3 years of experience in a Managed Service Provider (MSP) or similar multi-client environment • Strong knowledge of Microsoft 365 administration, Windows Server, and Active Directory • Solid networking fundamentals (DNS, DHCP, VPN, firewalls) • Excellent communication skills with a calm, professional client presence • A desire to keep growing technically and contribute to a strong, supportive team culture Why You’ll Love Working Here • Competitive salary and benefits package • Full health, dental, and vision coverage • 401(k) with company match • Generous PTO and paid holidays (25 days total) • One remote work day per week after onboarding • Certification reimbursement and career advancement opportunities • A collaborative MSP environment where your work truly makes an impact

Requirements