Job description

Buffalo Medical Group is one of Western New York's largest premier, multispecialty practices, we're always looking for people who share our commitment to quality patient-centered healthcare. Currently we are seeking a Full Time Team Support Specialist to join the Group! As a Team Support Specialist you will act as the designated on-site day to day support representative for Physician offices and Operations Department. You will assist the Operations Department in ensuring the physician office support staff is adhering to corporate practice guidelines, workflows and policies in an effort to improve both patient and staff satisfaction. Location: The position will require support and travel to all our offices at Essjay Rd in Williamsville, High St in downtown Buffalo, North Buffalo St in Orchard Park and Transit Rd. in Lockport. Schedule: Monday – Friday – 8:00am – 4:30pm; at times, must be available to start as early as 7:00am and end times after 5:00pm. Some job duties include, but are not limited to: • Serve as a mentor for new and existing physician office support staff to ensure adherence to established or new processes; procedures and protocols. • Partners with the Applications and Operations Team resources to deliver the highest quality support and to our physician offices. • Travel to all BMG office locations to provide on-site support for physicians and staff • Assist in training of new employees within the classroom and office setting • Review data reports relating to P4P; CPC+; MIPS and other quality reports to ensure goals are being met. Work with Operations staff to identify and implement necessary workflow changes • Evaluate medical offices to ensure standard office procedures and group protocols are followed • Proficient in the EMR System, EPIC preferred • Stays current as a subject matter expert in EMR • Proficient in all aspects of Medical Assisting role including, but not limited to, specimen collections, testing procedures, and/or electrocardiograms (EKGs) • Provide clinical support with patient care, as needed • Proficient in Microsoft Applications • Presents outstanding communication skills • Perform at a high level of versatility to adapt to different medical specialties • Manage the EMR referral queues and schedule patients for continuing care needs in a timely manner. Ensure BMG standardized referral processes are being followed throughout all applicable physician offices and departments. • Adheres to BMG policies and procedures • Other tasks as assigned/required Qualifications • Minimum of 2 years experience working in the medical field or equivalent experience • High school diploma or GED, AAS in Medical Assisting Preferred • EMR experience, Epic preferred Job Type: Full-time Pay: $22.85 - $35.70 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance Education: • Associate (Preferred) Experience: • Medical Assistant: 2 years (Preferred) Work Location: In person

Requirements