Job description

Overview Highmark Health is seeking an experienced Software Engineering Manager to lead our AI Platforms and Services Engineering team. Reporting directly to the Director of AI Platforms and Services, you will guide and develop engineering teams specializing in software engineering, machine learning engineering, and infrastructure engineering. This is an entirely remote role with work from anywhere flexibility.You will manage teams responsible for the full spectrum of AI service development, including building scalable AI-integrated products, machine learning engineering solutions, robust infrastructure engineering, and reusable AI microservices/APIs. You will oversee teams delivering Gen AI applications utilizing RAG and scaling AI Agents for widespread deployment, translating the product roadmap into detailed technical specifications and prioritizing engineering tasks based on business value.The AI Platforms and Services team focuses on accelerating time-to-market, minimizing risk, and delivering market-differentiated AI solutions at scale. You will partner with Product Managers on product vision and collaborate with cross-functional teams to ensure successful delivery.The ideal candidate has strong Python experience and familiarity with cloud platforms (Azure, AWS, or Google Cloud). They should have hands-on experience leading platform engineering and/or full-stack software engineering teams, plus foundational understanding of MLOps and the Software Development Life Cycle (SDLC).This role offers an opportunity to lead a team of engineers shaping cutting-edge AI solutions with significant organizational impact, partnering with business stakeholders, leading cross-functional efforts, managing vendors, and promoting Agile and Lean practices.Our team is committed to collaboration, innovation, and continuous learning. We build and maintain foundational infrastructure and reusable components that empower teams to rapidly develop and deploy AI-powered solutions at scale.As the engineering leader on this team, you will drive the business strategy through AI and contribute to accelerating time-to-market while managing risk across the enterprise.ESSENTIAL RESPONSIBILITIESPerform management responsibilities including hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Direct and control day-to-day operations; develop and implement policies and programs; may have budgetary responsibility and authority.Understand budget and resource utilization across product teams. Escalate issues regarding delivery budgets and review action plans with product owners.Provide oversight of all aspects of the application product life cycle to ensure operational excellence and continuous improvement of processes.Contribute thought leadership and industry expertise to strategic planning and execution for current and future products.Communicate effectively with all levels of the organization by preparing presentations and/or reports.Act as a coach and mentor to all members of the organization.Define and create the roadmap and support the team in the delivery.Take ownership of critical impediments that the scrum teams are not able to resolve.Other duties as assigned or requested.EDUCATION RequiredBachelor's Degree in Computer Science, Computer Engineering or a related field OR 6 years progressive and related software engineering experience in lieu of Bachelor degreePreferredMaster's Degree in Computer Science, Computer Engineering or a related fieldEXPERIENCE Required10 years of working with information technology5 years in developing, presenting and communicating technical concepts to varying audiences, including 3 years’ experience in developing long term roadmaps3 years in developing tactical solutions to diverse and complex business problems, including working with a variety of technology systems, designing solutions or developing applications in healthcare3 years of management experiencePreferredProven experience leading and managing software engineering teams, including machine learning engineering and infrastructure engineering, in an Agile or Lean development environment.Experience in platform engineering and full-stack software development, focusing on scalable and reliable AI services and applications.Strong working knowledge of cloud technologies and platforms (e.g., Azure, AWS, GCP) with experience in cloud-native AI deployment.Ability to translate product roadmaps and business requirements into detailed technical specifications and engineering tasks.Experience with MLOps principles and practices, including CI/CD pipelines, model deployment, monitoring, and governance.Familiarity with AI as a Service (AIaaS) offerings and experience in building or integrating with AI service platforms.Proven ability to collaborate with product managers, data scientists, and other stakeholders to deliver AI solutions.Experience in managing vendor relationships and overseeing outsourced software development projects.Strong understanding of SDLC methodologies and best practices, including testing, security, and documentation.Experience in implementing and promoting software development and operational excellence through Agile and Lean practices.Excellent communication, interpersonal, and leadership skills to motivate and inspire engineers.LICENSES or CERTIFICATIONSRequired: NoneSKILLSProven leadership in executing large programs that deliver significant business valueExperience with Agile Scrum methodologyFluent written and spoken EnglishAbility to provide feedback on employee performance to promote growth and retentionKnowledge of professional software engineering practices and SDLC, including coding standards, unit testing, code reviews, source control, build processes, testing, and operationsDemonstrate ownership, accountability, collaboration and ethicsStrong sense of ownership, urgency, and drivePassion for user experience and usabilityBroad engineering knowledge across systems and applicationsOther Languages (Other than English): NoneTravel Required: 0% - 25%PHYSICAL, MENTAL AND WORKING CONDITIONS Position Type: Office BasedTeaches / trains others regularly: OccasionallyTravel regularly from the office to various work sites or from site-to-site: OccassionallyWorks primarily out-of-the office selling products/services (sales employees): NeverPhysical work site required: YesLifting: up to 10 pounds: ConstantlyLifting: 10 to 25 pounds: RarelyLifting: 25 to 50 pounds: Does Not ApplyDisclaimer:The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement:This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with HIPAA and company data security policies.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct and all applicable laws, rules, and policies.Pay Range Minimum: $108,000.00Pay Range Maximum: $201,800.00Base pay is determined by qualifications, experience, and other factors; salary ranges may vary by location.Highmark Health and affiliates prohibit discrimination against qualified individuals based on protected statuses. We strive to make this site accessible. For accommodations, contact HR Services at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Notice for Employees, Contractors, and ApplicantsReq ID: J262965#J-18808-Ljbffr

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