Job description

Description Position Summary: The Systems and Database Developer will perform various tasks that include designing technical solutions, defining requirement and scope, isolating key issues and reviewing potential solutions. They will refine the church's business objectives into business requirements and move any project ideas from design to delivery. This position will collaborate with Tech Innovation, Data Management, and stakeholders to provide technical assistance in examining, improving, and designing IT & data systems and processes to meet stakeholder's requirements and goals and support the whole organization. Additionally, they will also update systems and fix issues as they arise and will test security, performance, and implement other solutions as needed. This position will keep abreast with the latest advancements and research in the field and industry. Essential Duties and Responsibilities: • Gather and refine requirements from stakeholders to build systems and solutions utilizing various systems to meet the organization's goals. Translates business requirements into solutions that best leverage the CRM platform and various integrations. • Design solutions that leverage the CRM's best practices and introduce new technologies when necessary. • Design, build, and configure applications that are highly functional, scalable, and easily maintained. • Automate & customize business processes as necessary using CRM's automation tools and custom code or other languages (Lava, C#, SQL, Javascript, etc.). • Assist in the estimation of work effort, determination of required resources and schedule development. • Participate in peer code reviews and unit testing. • Provide in-depth demos to stakeholders to create buy-in and confidence in new solutions in an easy to digest way for non-technical users. • Provides application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues. • Support post deployment activities including knowledge transfer, process documentation, and application bug fixes. • Oversees the Data Migration Projects from other systems into CRM ensuring data integrity and completeness. • Manage support tickets and requests to help manage tasks and projects using agile methodology and mapping out the Tech & Data Roadmap. • Help implement fixes and solutions to reported problems in a timely manner and with good customer service. • Stay knowledgeable on latest advancements in technology & data systems as well as releases for existing systems. • Spearhead strategic process improvement initiatives utilizing thorough analysis of existing business procedures and identifying improved strategies or process flows. • Participate in the development of solution architecture. • Increase data integrity by consolidating business rules across multiple channels into one business layer using SOA architecture. • Assist and support change management for organization alongside Director of Systems and Data Management, and the Data Management Team. The above summary of duties represents the major tasks and duties. This is not intended to be an exhaustive list of all responsibilities. Therefore, the individual may perform other related tasks under the leadership of the Director of Systems and Data Management. Requirements Job-related Qualifications: Education, Training, and Experience • Bachelors degree (B.A.) from a four-year college or university preferred, but not required. • Customer service experience required. • CRM Experience or experience developing with a system's API. • Minimum of 3 years of experience with at least 1 of these programming languages such as: Lava, C#, SQL, html/CSS, or Javascript. • Proven integration experience using integration techniques - REST APIs, oAuth and Single Sign-On, 2FA. Job Skills, Knowledge, Abilities • Must have ability to grasp new technology and perform duties in compliance with the Rock and Data Management policies and procedures. • Demonstrated skills and techniques to recognize problems, issues and situations, and apply resourcefulness in finding appropriate solutions to mitigate potential negative effects. Ability to follow-through to ensure effective resolution. • Proven ability to interact in a consistently positive manner with external clientele, including applicants, volunteers, vendors, visitors and guests, using a high degree of tact, diplomacy, discretion, flexibility, respect and courtesy in gesture and speech. Demonstrated ability to make independent decisions based on the vision and values of the Rock Church and Data Management. • Strong attention to detail and accuracy, including excellence in oral and written communications to verbalize issues clearly, concisely, and competently in positive or negative situations. • Must possess strong computer skills, including proficiency with spreadsheets, databases, and word processing software. • Must be able to type at least 40 wpm. • Ability to be firm but gracious in dealing with staff and ministry leaders. • Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events with poise and professionalism. • Identifies and resolves problems in a timely manner; responds promptly to requests for service and works well in-group problem-solving situations; strong team player who meets commitments. • Ability to work in a high volume environment while maintaining solid productivity and quality of work. • Self-motivated and flexible with strong organizational skills and the ability to work well with timelines and short deadlines. • Ability to multitask, prioritizes assignments, and provides excellent customer service. • Read, write, spell, and communicate clearly in English. • Work productively, both independently and collaboratively with others. • Follow verbal and written instructions. • Proficiency with Microsoft Office for MAC (Outlook, Word, Excel, and PowerPoint). • Ability to recognize and maintain confidentiality as appropriate. Organizational and Spiritual Requirements: • Demonstrate Christ-centered behavior at all times by treating people with dignity, respect, compassion and integrity. • Utilize the principles of Matthew 18 and Ephesians 4:15 to resolve differences of opinion with others. • Successful completion of a thorough pre-employment references and background checks, which includes: social security verification, Local, State & Federal criminal conviction records search, national security database, and sex offender registry. • Attendance at all mandatory meetings and events. This includes serving at Good Friday, Easter and Christmas services as well as the annual volunteer appreciation event. • Member of the Rock Church (or willing to transfer membership to the Rock Church). • Regular involvement in Rock Church activities, ministries and events. • Tithe 10% to the Rock Church. • Signed acknowledgment of the Rocks Statement of Faith. • Ability to interpret and adhere to the Rocks policies, procedures and employee handbook. • Be self-motivated and goal oriented, use good judgment, and be flexible and innovative. • Professional attitude and demeanor. Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Must be able to work independently, communicate effectively, and lift up to 25lbs (with or without assistance). This position also may require long periods of sitting, standing, walking, and hand/eye coordination for keyboard data entry and viewing data on a computer monitor. External and internal applicants, as well as position incumbents who are or become disabled, as defined under the Americans with Disabilities Act, must be able to perform the Essential Job Functions either unaided or with the assistance of a "reasonable accommodation", if such is determined, on a case-by-case basis. Employment At-Will: Employment at the Rock Church and Academy is "At-Will," meaning either the Rock or the employee may terminate the employment relationship at any time, for any reason, with or without advance notice. Nothing contained in this job description or any other communication (written or verbal) the employee received is intended to be, nor should it be, construed as a guarantee that employment or that any benefit will be continued for any period of time. Compensation information provided to an employee, whether stated in hourly, bi-monthly, annual, or other terms, is not intended, nor does it constitute an employment contract or agreement for any specific period of time. No manager, supervisor or employee of the Rock Church and Academy has any authority to enter into any agreement for employment for any specified period of time or to make any agreement for employment other than at-will.

Requirements