Job description

Responsibilities - Receive incoming customer support calls, emails, and web chats and use company and product knowledge to resolve customer issues. - Utilize CRM to manage and document all customer communication, issue resolution, lead qualification and account activity. - Resolve cases according to the case resolution guidelines and make recommendations and implement improvements when necessary. - Analyze data and prepare reports on customer information. - Assist with all aspects of client implementation including coordinating LSA Team, and client, and executing implementation plan. - Responsible for providing timely and professional responses to clients through all channels regarding all outstanding inquiries. - Act as a liaison with other departments as necessary while maintaining knowledge of other departmental processes. - Performs other duties as assigned. Requirements - Strong interpersonal skills, diplomacy, and discretion. - Proven success in creating and maintaining customer relationships. - Multitask and work well under pressure in a time-constrained environment; Able to efficiently and effectively respond to client concerns and projects as they arise. - Experience analyzing data and creating reports. - Experience with Microsoft Dynamics or other CRM preferable. - Experience training staff preferred. Shift - 9:30am- 6:00pm EST

Requirements