Job description

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. • Continuous professional growth and leadership opportunities. • Health, wellness, and financial benefits to offer peace of mind to you and your family. • World-class facilities and the technology you need to thrive – in our offices or yours. Responsibilities include, but not limited to: • Design, develop, and position services-focused solutions for public and hybrid cloud. (primarily Microsoft Azure) • Collaborate with sales teams to identify client challenges and align services to meet their needs • Lead workshops and discovery sessions to understand client objectives, assess environments, and recommend service solutions • Develop service offerings that encompass implementation, migration, optimization, field, and managed services • Lead the development of SOWs, working closely with cross-functional teams to ensure alignment with client needs and business objectives • Create compelling presentations and supporting materials that articulate the value of SHIs service solutions • Stay current on industry trends, emerging technologies, and competitive landscape to refine and enhance service positioning • Act as a trusted advisor to clients, providing guidance on modern cloud strategies and service adoption • Collaborate with internal delivery and operations teams to ensure seamless execution of services • Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings • Engage with SHI sales teams, including front line sellers and client success managers, to ensure a unified approach to service delivery and client engagement • Contribute to practice development by identifying areas for growth and leading innovation initiatives • Create and maintain practice standards and practices, ensuring the delivery of high-quality services • Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention • Provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology Qualifications • Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field • Minimum 10 years of technical experience with increasing responsibility • Minimum 10 years experience designing, implementing and integrating technology solutions • Minimum 10 years experience working with and migrating technology solutions • Minimum 5 years of experience with Microsoft Azure Required Skills • Proven experience in a similar role, with a focus on service delivery and revenue growth in Professional Services • Strong leadership skills and the ability to work effectively with cross-functional teams • Excellent communication and presentation skills, with the ability to engage stakeholders at all levels • Strong working knowledge of Microsoft Azure such as configuration, architecting, migration planning, and execution. • Experience with automation tools like Terraform, Ansible or Jenkins  • Experience with container technologies such as Kubernetes, Tanzu, Rancher, Nomad, AKS • Experience working within Agile DevOps frameworks  • Ability to analyze client requirements and design solutions that meet their business objectives and budget constraints • Experience designing and positioning service solutions, including professional services, managed services, and operational support • Proficiency in developing proposals and responding to RFPs/RFIs • Strong problem-solving skills with a consultative and client-focused approach • Ability to manage multiple priorities and thrive in a fast-paced environment Certifications Required If one of the mandatory certifications is not currently held the successful candidate will be required to obtain at least one within 90 days of commencing the role:  • Azure Solutions Architect - Expert  Preferred  • Additional cloud technology Certifications relevant to the technology domains described above   Unique Requirements • Travel to internal meetings as needed, up to 10% About the Company: SHI International Corp. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion global provider of information technology products and services. Dynamic, scalable, innovative solutions delivered with world-class customer support have made SHI the complete IT hardware, software and professional services solution provider it is today. Under the guidance of our current ownership for nearly 30 years, SHI has never been faced with a merger or acquisition that could distract us from supporting our customers. Remaining focused on the job at hand has allowed us to forge long-term relationships with the clients and OEM partners who remain our most loyal and ardent supporters. The most important metric by which success can be measured - the rate at which we retain our customers - is 99%, ranking SHI among the highest in our industry or any other! Company Size: 2,500 to 4,999 employees Industry: Computer Software Founded: 1989 Website: https://www.shi.com/

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