Job description

About the position This is a full-time position for an IT engineer at the level of a system administrator within the Network Operations Center for an MSP. This position requires knowledge and hands-on experience with specific systems, excellent communication skills, and the ability to work independently. Job responsibilities include performing systems and device configuration, management, upgrades, project planning, negotiation, and execution. You will work in a team setting with tasks, projects, and clients assigned by a manager. Day-to-day activities involve performing technical tasks such as system configurations, migrations, troubleshooting, project planning, and more. If you are hired, you will receive training on our internal processes, systems, and methodology at the help desk level. After completing training, you will be moved into the Network Operations Department or Field Services. Responsibilities • Perform migrations, upgrades, deployments, and the configuration of various systems , • Troubleshooting of network devices, systems, services, and software , • Participate in project planning and execution , • Ability to take direction, work independently and complete assigned tasks , • Manage assigned clients (prepare for and lead meetings, negotiate projects, review technology, and make recommendations) , • Monitor and respond to alerts, incidents, and requests for assistance , • Create or update documentation and work within our help ticket system , • Conduct site surveys for deployment of services, infrastructure, etc. Requirements • Must be a US citizen , • Valid driver's license , • Reliable transportation and a modern smartphone (recent iPhone or Android-based device) , • Ability to follow directions and solve problems under pressure while maintaining a professional demeanor , • Have excellent communication and interpersonal skills , • Be detail-oriented , • Be able to self-manage and organize , • Use time efficiently , • Ability to follow procedures and take direction , • Must pass a 90-day probation period and receive a good performance review Nice-to-haves • Linux administration and configuration management , • Scripting: Bash, PowerShell, Python , • HIPPA, SOX, FINRS, SEC, FDA compliance knowledge Benefits • Medical, dental, and vision coverage , • 401k , • 8 paid holidays a year , • 168 hours of paid time off per year (14 hours accumulation per month) , • Unpaid time off , • One hour lunch , • Company-issued computer and headset , • Reimbursement for successful passing of industry certifications (Cisco, Microsoft, and similar) , • Monthly stipend for cell phone and internet services

Requirements