Job description

Job Description: • This job drives best-in-class analytics across mobile app. • Works with different digital products and teams to understand business needs and provide data-backed insights into customer behavior to improve experience on our digital and airport technology assets. • Collaborates with Product Management Data Engineering Customer Insights User Experience and other external stakeholders across evangelizing databased decision-making supporting site enhancements monitoring the website app and airport technologies for potential issues and analyzing visitor behavior supporting our OKRs. What you'll do: Works with different customer technology teams to create health monitoring dashboards and alerts for all products using tools like Adobe Analytics Azure Databricks Teradata Qualtrics Celebrus and Quantum Metrics • Utilizes data to break down issues and identify root causes impacting system health Builds dashboards ad-hoc reports and deep dives measuring OKRs • Partners with different product teams on identifying and tracking relevant OKRs • Helps connect the dots between digital data and data from other sources to drive deeper insights and analysis on customer behavior • Works with stakeholders within digital and outside to efficiently track and monitor digital voice of the customer drive insights and identify areas of opportunity • Prepares updates for leadership team and stakeholder teams • Evangelizes leads and drives greater adoption of digital analytical tools within digital and outside through training sessions and office hours • Shares best practices and develop systems knowledge to deliver new reports and enhance existing reports to meet business needs • Works closely with our Data Organization and Data Engineering DEAA partners to drive long-term strategic investments and enhancements to the quality of our data assets • Job will mix short term ad hoc stakeholder requests with long term projects and support. Opportunities to share work with leadership and peers and strong team mentality working with other Top 3 Mandatory Skills: • PowerBI/Tableau • SQL • Python Nice to Have Skills and Experience preferred but not required: Adobe Analytics / Google Analytics Quantum Metric

Requirements