Job description

Systems Administrator I FLSA STATUS: Non-Exempt REPORTS TO: Help Desk Supervisor SCHEDULE: 8:00 am - 5:00 pm / Monday - Friday Actual hours may vary. Evening and weekend hours may be required INTRODUCTION CisCom Solutions is a locally owned and managed IT service provider and was ranked 28th fastest growing company in Louisville. We are comprised of well-rounded professionals who are passionate about emerging technology and have exceptional customer service and communication skills. Some of our service offerings include IT consulting, Managed Services, Telephony / VOIP systems, Cloud services, Camera systems, Cabling, and Security Access. Position Summary The Systems Administrator I monitors and provides technical support for basic incoming issues related to computer systems, networks, software, and hardware. Utilizing diagnostic tools and fundamental troubleshooting skills, the individual will be responsible for resolving simple issues and escalating more complex matters to senior staff. General Skills: · Customer-focused, maintaining professionalism in all interactions. · Ability to troubleshoot and resolve basic technical issues. · Strong organizational, oral, and written communication skills. · Team-oriented with a collaborative mindset. · Detail-oriented with problem-solving capabilities. · Strong documentation and interpersonal skills. · Ability to effectively communicate technical issues in a clear and professional manner. Responsibilities: · Monitor and respond to Help Desk requests via phone, email, or ticketing system. · Communicate clearly and effectively with customers about technical issues. · Troubleshoot and resolve basic computer hardware and software issues. · Assist in performing routine software upgrades and backups. · Set up and maintain workstations, ensuring optimal system performance. · Escalate recurring or complex issues to higher-level support when necessary. · Assist with day-to-day projects as needed. · OnCall duties as required to support critical customer systems. · Other duties as assigned. Experience: · Familiarity with basic networking, including switches, VPNs, and wireless technology. · Basic knowledge of Microsoft Office 365, Azure, and Remote Desktop Services. · Basic understanding of backup software, system management, and security protocols. · Entry-level understanding of SonicWall, Ubiquiti, and Cisco products. · Basic familiarity with VOIP systems. Education and Training: · High School Diploma or GED required; Bachelor’s Degree preferred. · At least 2+ year of IT-related experience. · Entry-level IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are required. WORKING CONDITIONS Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, use hands and fingers to handle, reach or feel. This position requires the ability to lift up to 50 lbs., walk, bend, kneel, crouch, sit, or stand as necessary. Environmental Conditions: This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Sensory Demands: The noise level in the building and most customer sites is low to moderate and there are frequent interruptions with walk-ins, employees, and phone calls. Mental Demands: There are daily deadlines associated with this position, which may cause stress to some individuals. The position must also deal with a wide variety of people on various issues. AT-WILL EMPLOYER STATEMENT CisCom Solutions is an at-will employer. Regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause of notice. Nothing in this employee job description or in any document or statement, written or verbal, shall limit the right to terminate employment at-will. No officer, employee, or representative of the company is authorized to enter into an agreement-express or implied-with any employee for employment for a specified period of time unless such an agreement is in a written contract signed by the CEO of the company. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT CisCom Solutions is an Equal Employment Opportunity employer, and complies with federal, state and local laws prohibiting discrimination. No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment on the basis of race, gender, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, sexual orientation, genetic information, military status, pregnancy, childbirth or lactation, status as a smoker or non-smoker, veteran status or any other protected class under federal, state or local law. Job Type: Full-time Pay: $50,000.00 - $60,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Life insurance • Paid time off • Vision insurance Compensation Package: • Bonus opportunities • Commission pay • Hourly pay Schedule: • 8 hour shift • Day shift • Holidays • Monday to Friday • On call • Weekends as needed Experience: • Windows Remote Desktop: 1 year (Required) • VPN Administration: 1 year (Preferred) • Active ADUC: 1 year (Required) • Unified Communication Platform (Teams, Slack): 1 year (Required) License/Certification: • CompTIA A+ (Preferred) • CompTIA Network+ (Preferred) Ability to Commute: • Lexington, KY 40503 (Required) Willingness to travel: • 50% (Preferred) Work Location: Hybrid remote in Lexington, KY 40503

Requirements