Job description

Job Description ServiceMaster of Charleston seeks a highly organized and detail-oriented individual to join our team. The ideal candidate will provide essential support to ensure efficient office operations, assist with administrative/technical tasks, and contribute to a productive work environment. Strong analytical skills and ethics are requirements. As a Junior Disaster Restoration Analyst, you will be integral to the mitigation division’s success by providing essential administrative support. Reporting to the Senior DR Analyst and DR Coordinator, your core analytical, organizational, and technical skills will assist with auditing files for completion and accuracy. You will audit files across multiple programs to ensure that all required documentation is collected and all required procedures/guidelines are followed. Your relevant experience with Microsoft Office Word, Excel, and Outlook will further enhance our workflow, allowing you to collect, organize, analyze, and convey information that may be harder to see or understand at a glance. You must have a valid driver’s license, be able to pass a background check, and have a clean driving record. This is a drug-free workplace. Company Description ServiceMaster of Charleston is a disaster restoration company that specializes in the mitigation of water, fire, and mold damages. For over 38 years, we have built a reputation for performing quality work in the Charleston market. Applicants do not need to have experience, as we provide on-the-job training for the right employees. However, we are looking for people who will be on time, are great with communication, enjoy customer service, and work hard until the job gets done. We describe our culture as: • Detail-oriented (quality and precision) • Stable (traditional, stable, strong processes) • People-oriented (supportive and focused on fairness) • Team-oriented (cooperative and collaborative) Job Details • Type: Full-time, in-person Pay: $17.00 - $18.50 per hour • Schedule: Monday-Friday, 7:30 AM - 5:00 PM, but after-hours work may be necessary. There will be on-call, approximately 4-5 times per year. • Location: North Charleston, South Carolina • Required Education: High school or equivalent • Required Language: English • Required License or Certification: Driver’s License Job Responsibilities • Analyze drying data, photos, and notes to ensure efficient drying progress and proper IICRC procedures are being followed. • Evaluate the quality and quantity of notes/photos to ensure sufficient documentation is collected. • Audit files for any inconsistent, missing, or incorrect data. • Use a variety of programs to access, document, and organize information relating to the mitigation/restoration industry, including job dashboards, third-party administrator (TPA) portals, inventory systems, and mitigation management tools. • Assist the Senior Disaster Restoration (DR) Analyst and DR Coordinator, as needed, to best serve our clients and ensure efficient office operations. Qualifications • Strong analytical and problem-solving skills • Ability to quickly learn and then proficiently use relevant electronic devices and software • Proficiency with the Microsoft Office suite of products, primarily Word, Excel, and Outlook (knowledge of more intermediate-to-advanced features relating to formatting and lookup formulas is a big plus) • Strong typing skills • Ability to present self in a highly professional manner to others and understand that honesty and ethics are essential • Ability to maintain a positive attitude • Ability to communicate with co-workers and other departments with professionalism and respect • Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives • Ability to provide clear directions and respond accordingly to coworkers Benefits • 401(k) + matching • Health insurance • Life insurance • Dental insurance • Vision insurance • Critical Illness & accidental insurance • Long-term and short-term disability • Paid time off | paid holidays • Referral bonus program • Ongoing training and personal development support Job Type: Full-time Pay: $17.00 - $18.50 per hour Expected hours: 45 – 50 per week Schedule: • 8 hour shift • Day shift • Monday to Friday • On call • Overtime • Weekends as needed Supplemental Pay: • Overtime pay Ability to Commute: • North Charleston, SC 29418 (Required) Ability to Relocate: • North Charleston, SC 29418: Relocate before starting work (Required) Work Location: In person

Requirements