Job description

American National is hiring a Senior Computer Operator to work at our Data Center in League City, TX. The computer operators work with various types of computers, including mainframe, iSeries, servers, and peripherals (tape, disk, sans, printers, etc.). In this role you will be familiar with all operator and production control functions at an advanced level and be able to complete all advanced tasks. You will be responsible for performing the functions of the position at an advanced level of proficiency, working toward an expert level of proficiency. Please note this position will require a rotating shift work schedule. What You’ll Do • Perform all operator functions on all production computing environment groups with an advanced level of knowledge and understanding of the systems being operated including advanced production control scheduling tasks. • Work with multiple teams including outside vendors to analyze, troubleshoot, and resolve production environment issues, and provide primary support with recovery activity at an advanced level during system and hardware failures. • Perform all functions such as IPLs and server reboots on all production environment groups at an advanced level. • Ensure that operations, production control scheduling documentation and procedures are accurate and up to date. • Recommend and implement improvements to existing operations, production control scheduling documentation and procedures. • Collaborate with members of Job Scheduling and other CTS teams to produce more efficient processing across all production environment groups. • Support junior personnel with issues, escalated problems and serves as a second level responder. • Log/document errors and follow established procedures for resolving and/or escalating incidents. • Communicate with other team members on key events, activities, turnovers, and assist in developing training plans. • Assist with the training of junior members of the Operations team. • Accept training and mentoring from other members of the operations team and other CTS teams. • Perform system hardware servicing individually or with the assistance of support staff and/or vendors. • Assist in the monitoring of Data Center facilities infrastructure, related activities and works with facility personnel to address problems with building environmental equipment. • Supports and participates in Disaster Recovery exercises. What You’ll Need • Four to Six years of related experience. • College degree in IT or related field preferred. • Computer related certifications preferred • Ability and willingness to work shift work, weekends, holidays, and during inclement weather conditions • Excellent communication skills • Acute attention to detail • Strong interpersonal relationships and ability to get along with others • Strong planning and organizational skills • Strong problem analysis and resolution capabilities • Good knowledge of Microsoft Office products Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future. American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code. American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations. Hiring Practices The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National. American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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