Job description

Job Title: System Administrator   Job Overview:    A system administrator will be responsible for the maintenance, configuration, and reliable operation of our computer systems, servers, and network infrastructure. You will play a critical role in ensuring the stability, security, and efficiency of our IT environment, enabling our company to achieve its strategic goals.   Duties and Responsibilities:  Infrastructure Management: Install, configure, manage, and maintain physical and virtual servers, operating systems (Windows Server, Linux), and related network infrastructure. User & Access Control: Manage user accounts, permissions, and access rights within Active Directory and other systems to ensure security and operational integrity. Network Administration: Configure and troubleshoot routers, switches, firewalls, and Wi-Fi networks to ensure seamless connectivity and performance. Security & Monitoring: Implement and enforce security policies, monitor system logs for threats, manage antivirus solutions and firewalls, and perform regular security audits to protect company assets. Backup & Recovery: Develop, implement, and manage robust backup and disaster recovery solutions to ensure data integrity and business continuity. Regularly test backup and restore procedures. Technical Support & Troubleshooting: Serve as a key point of contact for diagnosing and resolving complex hardware, software, and network issues. Provide timely and effective support to end users. Automation & Scripting: Develop and maintain scripts using PowerShell, Bash, or other languages to automate routine tasks and improve system efficiency. System Maintenance: Perform regular system updates, patch management, and performance tuning to ensure optimal uptime and reliability. Documentation: Create and maintain clear and comprehensive documentation for system configurations, processes, and troubleshooting procedures. Asset Management: Manage the lifecycle of IT hardware and software assets, including procurement, deployment, and license compliance. Competencies:  Strong verbal and written English communication skills.  Exemplary communication and follow-up skills.   Hardware and software knowledge/skills.  Very strong technically, able to fix and handle more issues internally, engage with our vendors to schedule repairs when necessary, and continually visit the assigned spaces to ensure all equipment is up and running, willing to work after hours when sporadically asked.   Anticipates potential issues, stays alert for new IT opportunities, investigates new technology, and raises it to the attention of IT team leaders.  Has excellent customer service skills, the ability to understand the business and clearly relay information in layman’s terms, and build relationships.  Ability to work independently or in a team environment.  Ability to multi-task. Excellent presentation and interpersonal skills. Excellent written and oral communication skills. Strong interpersonal skills with a heavy focus on customer service. Demonstrate sound written, oral, and organizational skills. Collaborate with local and remote teams using provided tools. Consistently share solutions with peers. Comfortable training both small and large groups of people on new IT solutions. Highly motivated to learn new skills and technologies.  Qualifications and Education Requirements:  Bachelor's Degree in Computer Science, Computer Engineering, Information Science, or a related technical field is preferred, though equivalent professional experience will be considered. A Master's degree may be preferred if hired at a higher level.  Professional certifications such as AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, CompTIA Server+, Network+, Security+, or MCSA are highly desirable. Experience with cloud platforms (e.g., Microsoft Azure, AWS). Excellent problem-solving and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving abilities: The capacity to analyze problems and develop logical solutions. Good communication skills: The ability to articulate technical concepts clearly and effectively, both verbally and in writing. Teamwork and collaboration: A willingness to work with others, share knowledge, and accept feedback. Eagerness to learn: A proactive approach to acquiring new skills and knowledge. Current knowledge or ability to learn computer-based systems required for the functions of the position.  Required to maintain an overall professional appearance and attitude.  Adhere to all policies and procedures required.  Physical Demands:  Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.  Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).  Physically able to talk on the phone and input data simultaneously.  Ability to lift or move 40 lbs. or greater frequently.  Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and the ability to match or detect differences between colors, including shades of color and brightness.  Travel: Local travel may be required. Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law. To view our privacy policy, click on the link below: Data Privacy Statement  

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