Job description

System Administrator – Tier III Reports to: Service Manager Hours Required: Full time (40 hours per week) ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience. The ideal Advanced Business Solutions System Administrator - Tier III, also referred to as a Tier 3 Technician, is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in fast-paced environments. They are not afraid to set and meet a high level of expectations. The right candidate is detail-oriented, has exceptional customer service skills and a positive “can-do” attitude. Critical thinking, perseverance and adaptability are imperative for this role. They must possess excellent logical problem-solving skills as well as the ability to follow through. An ABS technician is a leader with a proven track record of successfully collaborating in a team environment to find creative solutions. This person is comfortable acting as the escalation point for complex technical problems and can take ownership of finding or creating solutions to those problems at all costs. Being empathetic, this person understands that trust and integrity are the foundation of Advanced Business Solutions’ relationships. The ideal candidate is knowledgeable, authentic, and personable. They have a genuine enthusiasm for technology and a keen interest in helping people achieve more through the careful adoption and support of Information Technologies. They enjoy tinkering with technology outside of work and are always learning new things. ESSENTIAL DUTIES/RESPONSIBILITIES During your first month of employment, you will be trained on the ABS Way as well as the systems we use to provide service. We take a great deal of pride in providing our customers with a high-quality experience and ensure that all of our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The responsibilities of a Systems Administrator Tier III include, but are not limited to, the following: • Troubleshoot technical issues on Desktops, Servers, Networking Equipment, Storage Appliances, etc. • Work with various vendors to provide support for hundreds of applications in many different types of environments. • Act as an escalation point for advanced technical problems. • Provide ownership of high level and/or high-profile issues to ensure quality service is being provided. • Act as a Senior Technical Resource for other Technicians. QUALIFICATIONS • 5-7 years of relevant IT experience. • 1-3 years of experience in a “Senior” technical role. • Strong working knowledge of Microsoft Desktop and Server Operating Systems including but not limited to Windows 7/8/10, Server 2008/2012/2016. • Strong working knowledge of Active Directory, Microsoft Exchange, Office 365. • Strong working knowledge of Networking Principles relative to Switches, Routers, Firewalls and Wireless Appliances. • Strong working knowledge of VMware solutions for Server Virtualization. • Above average written and verbal communication and interpersonal skills. PREFERRED • Bachelor’s Degree in a technical field of study. • Industry certifications such as MCSA, MCSE, CCNA, CCNP, VCA and VCP. • Experience working for an IT Service Provider. • Strong working knowledge of Storage Technologies such as NAS and SAN solutions

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