Job description

Salary: 91,104.00-136,656.00 USD Facility: Administrative Regional Training Cntr Shift: Shift 1 Status: Full Time FTE: 1.000000 Bargaining Unit: ACE Associates Exempt from Overtime: Exempt: Yes Work Schedule: Days with Call Weekend and Holiday Rotation Hours: 8-4 Summary: Facilitates a process, people, and technology method of transformation. Supports the organizations IT Applications for Catholic Health (CH) facilities. Identifies and implements software solutions for CH business and/or clinical needs. Brings vendor software solutions to CH customers. Serves as a technical liaison. Responsibilities include system installation and maintenance. Performs problem diagnostics, resolution, and documentation. Provides technical and functional analysis, system building, and testing. Prepares specifications and documentation related to systems. Provides support for specific projects. Knows the business and/or clinical processes and the technical mechanics to support the work. A level IV does so at an advanced complexity and competency, is a team Leader for IT team members, and facilitates across multi-functional teams. Procedures for the job are general, and work is minimally supervised. Employee knows and analyzes procedures, interprets them and adapts them with discretion as necessary. Responsibilities: EDUCATION • Bachelors: minimum seven (7) year of job experience in a computer science, business or healthcare field • Associates: minimum eight (8) years of job experience in a computer science, business or healthcare field • High School Diploma or equivalent: minimum ten (10) years support, technical, business, clinical, or healthcare related in lieu of degree EXPERIENCE • Intermediate computer experience required, with personal computer applications and larger systems • Previous healthcare information systems support experience strongly required. Technical knowledge of multiple CH systems strongly preferred • Project management experience is required • Management experience is strongly preferred • Candidates for a Clinical team may preferably have related health care specialty experience such as Nursing, Med Tech, Respiratory Therapy, Physical Therapy, or Pharmacy • Candidates for a clinical team should also be familiar with regulatory requirements applicable to patient care to include, but not limited to, JCAHO, NYSDOH, HIPAA, and OSHA. Clinical team candidates should also be proficient with patient care processes commonly found across the continuum of care • Industry Certifications recognized with preference KNOWLEDGE, SKILL AND ABILITY • Excellent verbal and written communications skills • Demonstrated advanced skills with personal computer applications, including Windows, Microsoft Office applications and teleconferencing tools • Intermediate skills with Microsoft networking, Microsoft Server, and Web-based Application delivery • Intermediate skills with Wireless Networking, Distributed Networks and Remote Computing, and Communications technologies • Excellent organizational and analytical skills • Ability to establish excellent working relationships with hospital staff at all levels • Demonstrated advanced knowledge of systems analysis concepts, techniques, tools, and standards required • Demonstrated broad or deep systems knowledge of assigned application groups, with proficient understanding of related integration • Demonstrated track record of excellent project and system documentation • Demonstrated ability to proactively analyze and anticipate impacts of any changes or modifications, technical or operational, to a broad complex environment • Demonstrated track record of facilitating discussions and decision making, including mid-size project management • Ability and means to travel among CH sites • Ability to travel to vendor sponsored training and user events. This may include air travel and overnight stays outside of WNY • Ability to successfully complete any required training and/or certifications pertinent to software support • Access to confidential information and handling of regulated content such as PHI is constant. Access to confidential business data is included WORKING CONDITIONS • Normal heat, light space, and safe working environment; typical of most office jobs • Position requires flexible scheduling which may include covering evenings, nights, weekends, and holidays in order to provide support • Position requires routine on call assignment requiring individual to be available by phone and have access to a computer, internet access, and ability to log in. On call responsibilities may also require individual to come on site as necessary

Requirements